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Posted December 21, 2021
Immutable

Solutions Engineer

Immutable
San Francisco, CA, USA Remote Full Time

We are looking for a Solutions engineer to help onboard large businesses onto Immutable X. As a Solutions Engineer, you will be explaining and guiding...

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We are looking for a Solutions engineer to help onboard large businesses onto Immutable X. As a Solutions Engineer, you will be explaining and guiding integrations of Immutable X into our high-touch clients and billion-dollar businesses. You will have deep knowledge of our APIs and the use-cases that can be built from them, and will use these to recommend better approaches to customers’ solutions and architect their integration. You are able to answer questions both technically and with a commercial / business lens. You are influential, approachable and customer-centric, and you have ambitions to grow a global, industry-defining product to worldwide success at one of Australia’s fastest growing startups.

You will provide technical leadership and guidance to integrating customers and partners of Immutable X, helping them to get to market faster, with a more valuable implementation. You will be capable at operating at detail and at high-level abstractions; doing everything from interpreting business outcomes and designing step by step API guides, to recommending high-level technical architecture and business decisions and persuading partners on why that may be the best choice.

You should be comfortable interfacing with business partners through discord, email, slack, and face-to-face calls, including with CTO / CEO profiles who may be more commercial rather than technical. A solutions engineer must be an architect and business consultant who can interpret the goals of our partners, and recommend their dream solutions, as defined by functionality available in Immutable X. You will then take these solutions and bring them to life by working with partners, and making any internal product feedback / recommendations necessary.

Ultimately, you are creating solutions for our partners, enabling our sales and integrations team to be successful in launching partners’ dream businesses on Immutable X.


You will have the opportunity to:

  • Work with our API + code base deeply
  • Deep dive into our use-cases deeply
  • Deep dive into our technical stack and product architecture, particularly in comparison to competing solutions allowing people to scale NFT applications on the blockchain.
  • Use this knowledge to recommend solutions to partners
  • Gain unique insights into how engineers building the newest or most interesting businesses make use of Immutable X
  • Interact with users by email, Discord, GitHub, and calls, helping them solve their Immutable X integrations
  • Optimise and constantly update our documentation based on customer feedback and insights
  • Optimise and constantly update our “implementation guides” and use-cases to help scale the function

    • We would love you to have:
  • 3+ years as a client-facing solutions architect, sales engineer, integrations engineer or strongly analogous role in an API-based SaaS company.
  • Experience designing solutions for business customers of an API based product before (technical architecture / solutions architecture).
  • Experience in taking an end-end business process and designing the appropriate API integrations for desired business value outcomes
  • Strong verbal and written communication abilities

    • Some extra skills that would be awesome:
  • Capable of being the public technical face of the product, and designing solutions
  • Crypto-native (preferred; not necessary)
  • Strong interest in crypto or learning about crypto, or they won’t be able to do this job well.
  • Comfortable talking about technical concepts and explaining how they work, both from a product feature and API architecture perspective
  • Business consulting experience with a strong technical generalist background
  • Love learning & re-learning a complex technical product.

    • Some of the things we can offer you:

  • Competitive Salary and Employee Stock Options: Everyone in our team contributes to the success of our game-changing products, which is why we share all our wins company-wide. As we continue to succeed, stock options and a competitive salary mean you get to enjoy the upside!

  • Flexible working life and $750 WFH set up allowance: Work-life balance is important. Whether you want to work from home or come to our new, shiny, Sydney office the choice is yours. To help you get comfortable working from home we’ll assist with a $750 contribution

  • Paid Parental Leave: We celebrate our growing Immutable family!

  • Employee Assistance Program: A 24/7 service that includes unlimited counselling for you and your family

  • EOY and Birthday Leave: You can enjoy 2 additional paid annual leave days at EOY and a paid day off for your birthday

  • Internet and Phone Allowance: $900 annually to put towards your mobile and internet expenses

  • Learning and Development: We are dedicated to your professional development. You’ll get access to thousands of online learning courses via Go1, Udemy and Naspers. Immutable will also contribute between $1500-$2000 annually for you to invest in your continued education

  • Wellness Benefits: Work-life balance and your wellbeing are important to us. We will contribute $1200 annually to put towards anything that contributes to your mental or physical wellbeing

  • Diversity and Inclusion: We are committed to building a diverse and inclusive community for everyone. We’ve joined the Project F initiative aimed at removing the systemic barriers to achieving gender-balanced technology teams

  • Personal perks: Perkbox benefits including premium access to Aura, Calm, an online fitness portal and discounts at major retailers

  • Ideal office location: On-top of the Apple store on King Street, Sydney, CBD

  • Social events: Fun and regular company events to relax and connect with teammates

    • A bit about us:

    Unique blockchain assets (“NFTs”) have grown in popularity rapidly over the past few months. These unique assets allow people to own anything from in-game items to digital art to music and financial instruments. However, they are highly illiquid: transactions take minutes or hours to confirm, and Etherum can process fewer than 5 NFTs per second for the whole world combined.

    To solve this problem for ourselves and for others, we have built Immutable X, a next-generation protocol for trading blockchain assets with instant trade confirmation, massive scalability, and no gas fees without compromising user custody. The goal of Immutable X is to help businesses scale their creation and trading of these unique assets (“NFTs”).

    Additional Information:

    Immutable is committed to building and fostering an inclusive, diverse workplace. We believe in incorporating everyone’s perspectives and experiences as this has been a significant driver in our success so far.

    For this reason, we strongly encourage candidates of all backgrounds to get in touch. Even if you don’t meet all the requirements of a job listing, do yourself (and us) a favour by still applying! It’s highly likely you’ll bring something to the workplace that we haven’t thought of yet, and we would love to hear from you.

    We are a 2021 Circle Back Initiative Employer – we commit to respond to every applicant.

    This listing expired on Feb 03. Applications are no longer accepted.

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