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Posted February 21, 2022
Strike

Fraud Team Lead

Strike
Anywhere Remote Full Time

Strike is looking to hire a Customer Support Team Lead with experience in handling suspicious accounts in a fintech setting. Come join our rapidly...

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Strike is looking to hire a Customer Support Team Lead with experience in handling suspicious accounts in a fintech setting. Come join our rapidly expanding support team as we bring Bitcoin payments to the world. The successful candidate will answer related support tickets, act as an escalation point and collaborate with the backend team to enhance fraud prevention infrastructure. The role involves developing support processes for ticket handling, and briefing the team of all new procedures and latest fraud trends. The successful candidate will be in charge of overseeing the management of this critical support topic. The ideal candidate should thrive working in a fast paced, startup environment and be excited about Strike’s mission and potential. The person joining us must be comfortable with a team-first approach in a remote work environment.

Responsibilities:

  • Monitor alert queues and report on spikes
  • Implement fraud team structure
  • Develop team strategy and approach
  • Facilitate team meetings
  • Implementing best practices for suspected fraud attack handling
  • Identify new attack vectors and outline associated trends
  • Preliminary investigations
  • Use multiple platforms to investigate and make decisions on risk mitigation
  • Refining procedures as needed
  • Training support team mates and delivering refreshers as required
  • Answering support tickets
  • Analyzing support statistics
  • Escalations management
  • Assume additional duties as required by the Fraud Manager

Requirements:

  • 5+ years fintech support handling suspected fraud
  • Background in KYC compliance advantageous
  • Experience with ACH and Debit Card fraud
  • The ability to remain calm under pressure
  • Strong verbal and written skills
  • Great technical knowledge of the company’s product

We do not make hiring decisions based on educational history whatsoever. Our founder is a college dropout. We employ high school dropouts, PhD candidates and everything in-between. We do not hire credentials. We simply hire talented, passionate individuals who are excited to be a part of our team.


Strike's mission is to build a more connected financial world.

Strike allows users to send and receive money anywhere, instantly, with no fees.

Strike is built on top of the Bitcoin network - the largest global, interoperable and open payments standard. Strike believes that open payment networks enable universal participation in the financial system, ushering in a new digital economy with truly borderless money transfers. Strike leverages Bitcoin’s open payment network to offer users the first global peer-to-peer payments app and a novel bitcoin-native neobanking experience.

This listing expired on Mar 06. Applications are no longer accepted.

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