Head of Customer Success - On-Demand Pay

ABOUT THE ROLE

Your mission is to build and lead a world class Customer Success team from scratch, relentlessly focusing on providing the fastest and most streamlined onboarding experience for clients and partners, driving exponential growth in product usage in your client book, and driving a high-performance culture in your team.

Revolut is the UK’s most valuable ever private tech company, and we achieved this by continually questioning the status quo when it comes to finance. With On-Demand Pay, we’re challenging the way that salaries are paid, and putting our users in control of when they receive their wages.

More than half of all employees experience cash flow issues every 2-4 months or more, and financial stress is the number one reason they are likely to leave their job. As Head of Customer Success, you will help companies globally solve this problem by helping them implement Revolut On-Demand Pay and promote employee financial wellbeing with the usage of Revolut’s full suite of financial products.

You will be at the forefront of our mission to Revolutionise financial well-being, democratising cash-flow cadence and inspiring thought leadership at the world’s most influential corporations.

WHAT YOU'LL BE DOING:

• Manage a team of customer success managers and manage hiring for the customer success team

• Oversee the onboarding process of customers and partners, including project management for GTM and technical integration. Ensure that all the customer and internal stakeholders are aware of what is expected from them and when

• Manage strategic and key accounts and partners with Payday

• Engaging employers and persuading them to market Payday to their employees

• Implement a system to document and communicate product feedback to relevant teams including Product, Engineering, Sales, Marketing, and Operations

• Build and maintain internal and external knowledge base for customers and internal teams to reference including self-service instructions

• Implement a process to prioritise and manage customer requests

• 3+ years experience in customer success / excellence; ideally in top tech companies

• Experience of hiring and building a customer success team

• Experience of developing trusted relationships with new clients

• Expertise in project managing launch and GTM plans with clients

• Expertise in launching employee outreach campaigns and educating employees in benefits or wellbeing

• STEM background

• Past experience in Tier-1 or tier-2 strategy consultancies or investment banks

#remote

A little about us…When Revolut was founded in 2015, we had a vision to build a sustainable, digital alternative to traditional big banks. Our mission now is to help our customers improve their financial health, empower them to have more control, and promote financial cohesion across the communities in which we operate. Launching into 2021 with 15 million Personal customers and over half a million Business customers only reinforced our belief in the vast need across the world for better financial services.

What we’re looking for…Revolut is being scaled up by people all around the world who share our vision. We’re looking for people who align with our five core values: we believe that we Get it Done because we Think Deeper and are strongly rooted in the Dream Team. We Never Settle hence why we always Deliver Wow. You want to join a community of forward-thinking people - we are here for you. We believe in empowering our Revoluters in their work, giving them autonomy and ownership of what they do. We want everyone at Revolut to own their story and their successes - working with us means you’re not just another cog in the machine.

• Competitive salary

• All the latest tech you need

• Roll with a free Revolut Metal subscription

• Pension plan

• Private health insurance

• Start the day properly with fresh fruit and cereals

• Rest up with 29 days’ holiday per year

By applying for the above role, you confirm that you have reviewed our Data Privacy Notice for Candidates.