Customer Success Manager (m/f/d)

About the role:

This role will be focused on building and managing customer relationships, ongoing engagements, implementation of projects and onboarding customers. With the key goals of increasing adoption of Substrate/Polkadot and developing high-value initiatives as well as programmes.

Responsibilities:

• Work closely with the partners, business development and services teams to drive technical and commercial success for customers
• Accountable and responsible for activating, onboarding, managing and driving customer engagements
• Being the internal voice of customer and work closely across teams to improve customer journey
• Evaluate and improve tutorials, documentation, demos and other communication collaterals by working closely with our marketing and docs team

Requirements:

• 3+ years of experience in customer success role in the software/technology industry
• Understanding of blockchain ecosystems and commercial acumen
• Strong program management skills and able to address multiple projects in parallel
• Past experience of cultivating and managing relationships with senior corporate executives and start-up founders
• Excellent verbal and written communication skills, as well as the ability to work across internal and external organizations

Nice-to-have:

• Experience and passion for the blockchain, DLT industry
• Experience structuring complex commercial public-private partnerships

Benefits

• Working at Parity means focusing on the stuff that counts: building the most cutting-edge technology for the future web. Our teams enjoy a high degree of trust, freedom, and autonomy to achieve that goal.
• Because we value initiative and learning, we've defined a generous personal budget to attend conferences or skills courses of your own choosing. We think you know what's best for you!
• Parity is a diverse company with people from various countries and we will support you with German language courses where needed.
• Not all of us who collaborate work in the same place. Bringing the team together is something we value a lot, so we regularly go on team retreats.

To see how we use your data please see our Applicant Notice.

About

Parity Technologies builds core infrastructure for blockchains and Web 3.0 technologies. This means dealing with P2P networking, consensus algorithms, cryptography, databases, and decentralized applications. Parity Technologies has a small but growing team of developers dedicated to building on Substrate and creating a fantastic developer experience for future users.

Our headquarters is located in Berlin, but Parity has teammates distributed across the EU and beyond. Remote working arrangements are common and possible; we're happy to discuss this more during the recruiting process!