Customer Operations Analyst (EMEA)

What you’ll do 👀

• Communication with MoonPay customers
• Providing knowledgeable answers to questions about product, pricing and availability
• Working with internal departments and partners to satisfy the customer’s needs
• Prioritising customers’ requests based on time-sensitive needs
• Conducting customer due diligence checks: card verification, KYC, transaction monitoring
• Understanding and forwarding our customers’ feedback and feature requests
• Supporting other Customer Success team members

You should apply if ✅

• Fluency in English
• Fantastic verbal and writing skills, with an emphasis on clarity
• Located in EMEA
• 1-2 years of customer support experience
• Strong attention to detail and highly organized
• Ability to work fast, multi-task, and think on your feet in high-pressure and fast-paced situations
• Be empathetic and understanding, go above and beyond to solve customer problems
• Tech savvy, comfortable learning new tools and platforms
• Ability to communicate and build relationships with co-workers, business partners, and customers

Nice to have 🤓

• Experience with providing world-class customer support via email, chat, and social media channels
• Experience with Zendesk or other CS management tool is a plus
• Experience in a startup environment is a plus
• Interest in digital assets and blockchain technologies
• An ability to generate ideas for scalable CS solutions
• Business-fluency in a language other than English
• Adaptability to an ever-changing environment and the capability to articulate thorough analysis to stakeholders
• An understanding of how data can be utilized for machine learning systems

Research has shown that women are less likely than men to apply for this role if they do not have solid experience in 100% of these areas. Please know that this list is indicative and that we would still love to hear from you even if you feel you only are a 75% match. Skills can be learnt, diversity cannot.

We promote a diverse and inclusive culture at MoonPay.

Logistics 🛠

Unfortunately, we are unable to offer visas of any kind at this time!

Our interview process takes place on Google Hangouts and tends to consist of the following stages:

• Recruiter call (20-30 minutes)
• Initial screen (45 minutes)
• Final interview (1 hour)

Please let us know if you require any accommodations for the interview process, and we’ll do our best to provide assistance