Customer Support Representative - Compliance

The Compliance Outreach Analyst will be responsible for assisting the Compliance Officer with implementing and supporting the Company's regulatory compliance program including:

• Bank Secrecy Act (BSA);
• Anti-Money Laundering (AML);
• Office of Foreign Assets Control (OFAC) and sanctions;
• Anti-Bribery & Corruption (ABC) / Code of Ethics;
• Consumer; and
• Privacy

Responsibilities

The Compliance Outreach Analyst will be responsible for contacting high dollar value customers to facilitate that the customer’s Enhanced Due Diligence (EDD) reviews are completed. Outreach will be through email, text, and telephone; so excellent verbal and communication skills are a prerequisite. The Customer Outreach Analyst will also be responsible for managing the EDD tracker to ensure that customer status is up-to-date and accurate. Tracking is completed via Excel so the ability to work effectively with multiple complex data sources and/or technical analytical tools/resources to manage workload including:

• Initiates and manages daily customer contact;
• Maintains organized and accurate record keeping with the ability to create understandable tracking for use by multiple parties;
• Facilitates EDD on customer accounts triggered by dollar value thresholds; and
• Understands to escalate fraudulent or suspicious activity to investigations.

Other responsibilities to include:

• Works a staggered shift to include one weekend day to support EDD efforts
• Supports Compliance Team projects, as needed.

Required Qualifications

• Bachelor’s degree in Business, Finance, or related field;
• Three or more years of Customer Service experience, preferably in a cryptocurrency environment;
• Excellent oral, written, critical thinking, problem solving and interpersonal skills;
• Ability to grasp complex processes quickly and be able to identify risks and compensating controls;
• Excellent problem solving abilities and results oriented; able to make decisions independently; and

• Excellent organization skills and attention to detail.

Preferred Qualifications

• Financial crimes related experience (e.g.; anti-money laundering, fraud, investigations / SARs, economic sanctions, anti-corruption and bribery);
• Demonstrated knowledge of laws, regulations, regulatory guidance, and rules impacting the financial services and crypto currency industries;
• Certified Anti-Money Laundering Specialist.