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Posted January 31, 2022
Binance

Spot Customer Services

Binance
Remote - Global Remote Full Time

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to...

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Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?


Responsibilities

  • Build and maintain an efficient 24*7 L2 CS support process
  • Is responsible for investigating and resolving customer issues timely from external or internal communities on the spot trading business
  • High responsibility in continuous improvement in service quality and efficiency
  • Strong collaboration, communication and interaction with all stakeholders including customers, product managers, developer and management team
  • Analyse service ticket data, and follow possible maintenance for system-level improvement
  • Very flexible with capability to prioritize multiple tasks and deadlines to facilitate well in a fast-paced, rapidly evolving organization
  • Monitor risk/operations alert and resolve issues related to daily operations.
    • Requirements
  • As a team, able to work in shift and provide 24/7 coverage for customer service function and alert management
  • Excellent customer service and communication skills
  • Fluent in both English and Chinese
  • Ability to work in both a team environment and autonomously
  • Demonstrate a high degree of honesty, integrity and confidentiality with a strong sense of responsibility and team work spirit
  • Strong passion to provide support to customers.



    • Working at Binance
    • Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
    • Fast moving, challenging and unique business problems
    • International work environment and flat organisation
    • Great career development opportunities in a growing company
    • Possibility for relocation and international transfers mid-career
    • Competitive salary
    • Flexible working hours, Casual work attire

    This listing expired on Feb 24. Applications are no longer accepted.

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