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Posted February 03, 2022
Alchemy

Product Specialist

Alchemy
San Francisco & New York Full Time

As a Product Specialist at Alchemy, you will be pushing the entire blockchain industry forward by helping developers and companies accelerate their...

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As a Product Specialist at Alchemy, you will be pushing the entire blockchain industry forward by helping developers and companies accelerate their product development. You will use your first-hand knowledge and work closely with Alchemy's customers to ensure a great user experience to help them maximize the value they get from the platform. You will collect product feedback, share learnings with the entire team, and help inform our roadmap .

In a nutshell, this role is meant for someone with a technical background who is looking to work with multiple sides of the business, with the main focus on understanding customer needs and shaping feedback into product decisions.


Responsibilities

  • Interact with customers to solve their needs
  • Be the front line for customers
  • Collect and organize product feedback across our entire customer base
  • Be the voice of the customers
  • Perform analysis reports on qualitative and quantitative data + present to team
  • Inform product strategy and roadmap prioritization based on customer feedback
  • Make informed suggestions to create a stellar customer experience
  • Understand customer needs and how to meet unique challenges and goals
  • Work cross-functionally to drive long term solutions / product development decisions

    • What we're looking for
  • Knowledge and passion for the crypto/blockchain industry
  • A technical or educational background in engineering, computer science, or MIS
  • Self-starter attitude and the ability to execute new ideas with autonomy
  • Excellent listening, verbal and written communication skills
  • Capable of understanding of customer pain points, requirements and correlating potential business to value that can be provided by technical services
  • Experience managing numerous requests and time demands concurrently
  • Be able to work in a quickly changing environment

    • This listing expired on Mar 20. Applications are no longer accepted.

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