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Posted March 08, 2022
Bitfury

Customer Success Representative - Crystal Blockchain (Remote)

Bitfury
London, England, United Kingdom Remote Full Time

Working at Bitfury: Bitfury is a leading emerging technologies company. At Bitfury, you can build the solutions of the future, with the most...

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Bitfury is a leading emerging technologies company. At Bitfury, you can build the solutions of the future, with the most significant technologies of the millennium, in a modern and flexible workplace. We work a bit faster, and a bit smarter, so we can make the world a bit better.

Benefits of Working at Bitfury:

International Experiences & Global Impacts

Bitfury is an international company with 200+ team members in more than 16 countries. No matter your assignment, your work will support global technology initiatives and best-in-class security operations in North America, Asia and Europe, as well as help us fulfil our mission to make the world more trusted and secure.

Building the Future

We believe big data, artificial intelligence, blockchain technology, tokenized economies and cryptocurrencies are the future of our digital, global economy. Bitfury is building this future through our products that offer digitised security, asset management, government services and more. We consider ourselves first and foremost a technology company. We are a diversified organisation, with operations across multiple facets of the AI, blockchain, and digital currency sectors. If you are passionate about emerging technologies, you can build your future at Bitfury.

Accelerate Your Career

Bitfury is growing fast and looking for the next generation of leaders and entrepreneurs to help us. At Bitfury, you will be expected to create the future – not just execute it. If you are a self-starter, driven and collaborative team member, you can create a dynamic future for yourself and your career at Bitfury.

Modern Workplace with Intelligent Flexibility

Bitfury lets you work in the way you need to work to make your work faster, smarter and better. We will give you the resources you need to succeed – competitive pay and benefits, educational support, intellectual challenges, professional advancement, personal accommodations including remote work, and more. We pride ourselves on being less bureaucratic and a lot more impactful.

Start-up Culture with Established Results

Working with the world’s leading experts and engineers, you will have the opportunity at Bitfury to pursue results that will power your success as well as lead to the adoption of game-changing technologies. Our teams work every day to make the impossible possible, to change the game, to be agile and effective, and most of all – to empower the rest of the world to do the same.

Personal and Professional Characteristics

We at Bitfury ensure our team members possess the ability to think out of the box and make the impossible possible. We are self-motivated and result-oriented, and we have an “owner of the company” mindset. We are constantly self-educating and developing. We are able to work in a team and collaborate. We have a “do good” mindset and are not afraid to dream big. And of course, we always deliver in time what we promised and with extreme attention to detail — because if we are not able to do the little things right, we will never be able to do big things right.

Position summary:

We are looking for a Customer Success Representative to join our Crystal team.

https://crystalblockchain.com/

Responsibilities:

  • Act as primary point of contact and business partner for a dedicated portfolio of clients via in-person meetings, phone, messenger or email;
  • Managing existing customer relationship end-to-end (configuration, implementation, on-boarding, training, up-sell, cross-sell);
  • Identify growth opportunities to expand existing user base within portfolio of accounts to achieve and consistently exceed sales and retention goals;
  • Conduct client demonstration sessions designed to address the individual needs of the account and end user with a consultative approach;
  • Strategise on account retention and growth opportunities;
  • Have an appreciation for the regtech marketplace and the ability to learn, comprehend, and demonstrate why and how each of our client types engages with our product and our data;
  • Effectively manage contract renewals and re-negotiations;
  • Grow account revenue, both directly and indirectly; up-sell and cross-sell appropriate features and products;
  • Act as the voice of the customer when it comes to change request / feature requests, provide feedback to Product Management;
  • Track, analyse, influence, and communicate key metrics to build opportunities and experiences that create scale and meaningful ecosystem value;
  • On a quarterly basis, prioritise business account as to the prospect of growth, risk limitations, and establish objectives aligned with company strategic plan and growth opportunities;
  • Acts in a manner consistent with Bitfury’s core values and according to Bitfury’s Code of Business Conduct and Ethical Behaviour;
  • Complies with standards and procedures of Bitfury’s health and safety manual and Occupational Health and Safety regulations.

Requirements and Qualifications:

  • At least two (2) years of sales or account management experience;
  • Self-starter that can be hands-on and work independently as well as exhibit strong leadership skills to be a member of a greater team;
  • Must have exceptional planning, organisational, analytical and problem-solving skills;
  • Top-notch negotiation skills and a demonstrated record of successfully closing deals;
  • Multicultural approach, comfortable working with diverse cultures and mind-sets;
  • Appreciation to work in a global organisation with teammates in different time zones/regions;
  • Excellent communication (verbal & written) with strong interpersonal skills and a strong customer service focus;
  • Solid understanding of data analytics, regulatory landscape for virtual assets and regtech in general;
  • Willingness and ability to travel up to 50% of the time.

This listing expired on Mar 10. Applications are no longer accepted.

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