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Posted March 15, 2022
Swissborg

German Customer Service Agent (Remote in Portugal)

Swissborg
Porto Remote Full Time

We are SwissBorg, a FinTech startup headquartered in Lausanne, Switzerland. Our flagship product, the SwissBorg app, offers over 550,000+ users the...

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We are SwissBorg, a FinTech startup headquartered in Lausanne, Switzerland.

Our flagship product, the SwissBorg app, offers over 550,000+ users the best price and liquidity across 16 fiat and 17 cryptos, as well as giving them the opportunity to earn passive income with our Smart Yield account. Our community is growing fast, with over $1.5 billion in assets under management, a weekly volume of over 250 million, and over 18,000 Premium users.

This is just the start in our mission to democratise wealth management by building products that allow individuals to manage their crypto assets at the touch of a finger. Whether you’re in Andorra or Zimbabwe, whether your portfolio is worth one dollar or a million, SwissBorg gives you the best tools to learn about digital currencies and manage your wealth.

Are you looking to join a team of revolutionaries on a mission to decentralise nations? We want to hear from you!

Due to the growth of our business, SwissBorg is offering an opportunity for a CS Agent to join our Community Success team in Lisbon. If you like to help others, seek to understand and are hard working experienced customer service agents speaking German, it’s your chance to join and be part of the new financial era from behind the scenes.


What you might be doing:

  • Get to know our product and the crypto world if you're not familiar with it yet
  • Play around with our app and the Crypto Challenge app to be able to relate to our users with ease
  • Offer top notch customer service for our community members in German and English
  • Help our users via e-mail or chat thread
  • Work based on a 24/7 rotating shift pattern with the flexibility to work from home during night shifts etc. when possible
  • Organise your daily work and occasional projects or project based tasks efficiently
  • Be a great team player - we’re all in this together; our community is not just our users, it’s all of us
  • Report all the important feedback to relevant teams
  • Report bugs to relevant channels
  • Be ready to get in contact with our users when needed in German and in English (our working languages)
    • What you might bring:
  • Multilingual: Fluency in English and German is a must; French, Spanish or other languages are a bonus
  • Working in customer-centric and customer-facing environment
  • Listening and reading to fully understand
  • Finding the best solution for users concerns and questions
  • You are well adaptive in a changing environment (we are developing and improving every day, this means that the way we work also changes)
  • You are tolerant and empathic and good at finding win-win solutions
  • Organising your time and tasks and being on time
  • You are good at thinking outside the box
  • You are interested in FinTech and are generally tech savvy
  • You are able to take the initiative in improving the processes and systems
  • You are able to well evaluate the situation and take best possible decisions in unexpected situations
  • Ability to work on multiple tasks independently with minimal supervision
  • Good understanding of Blockchain ecosystem is an advantage
    • What you can expect:
  • Competitive salary
  • 25 days of holidays
  • Accident insurance
  • Employee premium account

    • Why you should apply:

    - Freedom to build the company of your dreams
    - Learn with (super cool) experts in finance, engineering, AI, psychology and business
    - CHSB bonus based on our meritocratic system
    - We'll provide you with a MacBook and a cutting edge tech stack to help you do your best work
    - Flexible work hours
    - Annual team retreats with colleagues around the world
    - Continuous learning and development opportunities

    Oh and are you planning on having a kid? That’s great! We have a bunch of those: you’ll get time off to enjoy that (other) adventure!

    At SwissBorg, we embrace diversity. We strongly believe that getting to the best outcomes requires different perspectives and backgrounds. We’re committed to openness, curiosity and creating an inclusive culture as we know that diverse teams build better products and generate better ideas. We strongly encourage applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

    This listing expired on Apr 29. Applications are no longer accepted.

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