Technical UX Designer, Ops Panel

Description

About Crypto.com

Crypto.com was founded in 2016 on a simple belief: it's a basic human right for everyone to control their money, data and identity. With over 3 million users on its platform today, Crypto.com provides a powerful alternative to traditional financial services, turning its vision of "cryptocurrency in every wallet" into reality, one customer at a time. Crypto.com is built on a solid foundation of security, privacy and compliance and is the first cryptocurrency company in the world to have CCSS Level 3, ISO27001:2013 and PCI:DSS 3.2.1, Level 1 compliance. Crypto.com is headquartered in Hong Kong with a 1800+ strong team. For more information, please visit www.crypto.com.

... Team's Core Values:

• Always be learning
• Never control ideas
• Aggressive problem solving mindset

Your Responsibilities

• Internal Tools Design
  • Create and maintain the technology that enables Crypto.com team to learn quickly and scale easily
  • Build the frameworks, capabilities, and platforms needed to welcome rapid business change and requirements
  • Supporting rapid growth in our users and business
• Work with cross-functional teams to deliver industry-leading features to our customers
• Conduct UX design process, Maintain and iterate operations portal with high availability requirements
• Build out MVP's and experiments to validate/test ideas and products

About our team

The operations team is responsible for internal portal and custom tooling used at Crypto.com. We are constantly collaborating with all other teams at Crypto.com to streamline workflows and ensure we are compliant with industry standards.

A high degree of autonomy is given and expected from us in order to meet the demands of all our stakeholders. We are expected to drive the implementation of technical improvements for complex business requirements.

Projects and teams we collaborate with include

• Onboarding and continuous KYC for customers - Compliance Team
• Marketing and CRM tooling - Growth Team
• Improving performance of crypto deposits and withdrawals - Blockchain/Payments Team
• UI/UX design, business requirements - Product Team

Requirements

Requirements

Our ideal candidates will have experience in:

• Internal Tools Design
• Conduct UX design process
• Web application development workflow
• Collaborate with operators from all teams in the company
• Running highly effective teams that deliver products and have fun while doing it
• A strategic thinker and problem solver with the ability to transform goals into actionable plans
• Familiar with UX design tools like Sketch/Figma

Bonus experience:

• Compliance
• Account Auditing
• Six sigma / Kaizen or other process improvement framework
• Lean UX
• Design Thinking
• Front end development experience
• Working experience with mature design system (e.g. ant design, material design)

Benefits

• We offer an attractive compensation package working in a cutting-edge field of Fintech
• Huge responsibilities from Day 1. Be the owner of your own learning curve. The possibilities are limitless and depend on you
• You get to work in a very dynamic environment and be part of an international team