Integration Support Engineer (Remote)

OpenNode is building the future of money through simple, secure, instant, and low-cost Bitcoin payment infrastructure for businesses, platforms, and people everywhere.

We are seeking an exceptional Integration Support Engineer to join our fast-growing company. The role will report to the CTO and CPO/Lead Developer and will be responsible for supporting client and partner integrations of OpenNode capabilities. This position is full-time and remote.

Responsibilities

• Develop expert understanding of OpenNode APIs and how to best integrate them

• Act as a high value conduit for technical communication between outside developers and our team

• Troubleshoot all aspects of integration and testing

• Provide outstanding technical support and customer experience

• Help clients and partners fully understand and integrate payment capabilities

• Propose technical solutions that address client requirements

• Advocate for clients and influence feature developments and product roadmaps

• Provide phone, messaging and email support

• Develop and maintain great relationships with internal and external customers

• Handle complex technical challenges and work closely with internal teams

• Define and structure problems with the aim to improve processes and tools.

• Document knowledge and expertise to help improve the growing team’s knowledge/skills.

Requirements

• Bitcoiner

• Simplifier

• Proven technical/testing/development support experience

• Excellent analytical, troubleshooting and problem-solving skills

• 5+ years experience in payments, fintech, or financial services

• Proactive and independent

• Commercial and customer service mindset

• Excellent communication skills

• Great energy, excellent judgment

• Degree in Engineering, Computer Science or related technical field, or equivalent work experience

• Comfortable presenting to a wide variety of audiences

• Super organized, fun to work with

• Programming, project management, and customer facing experience.

• Experience working with and across global, multicultural and multilingual teams

Bonus Points

• Speak more than one language

• Knowledge of the Lightning Network