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Posted September 27, 2022
Binance

Customer Service Specialist (Social Media)

Binance
Remote - Asia Remote Full Time

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to...

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Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Responsibilities

  • Monitor customer complaints on social media channels and reach out to provide assistance in a professional and timely manner via different communication tools.
  • Identify and evaluate customers’ needs to deliver satisfaction via public media channels without disclosing any sensitive or private information.
  • Provide accurate, valid and comprehensive information, and follow up with customers to ensure their issues are resolved.
  • Coordinate with relevant departments to quickly resolve technical issues.
  • Gather user’s feedback and suggestions and share with relevant business units/departments.
  • Handle any other ad hoc tasks assigned by supervisor.
  • Provide detailed report of case analysis and data analysis.

    • Requirements

  • Minimum of 1+ years’ experience in customer service, preferably in finance industry or e-commerce.
  • Excellent listening, speaking, reading, writing skills, excellent verbal and written communication skills in Chinese & English.
  • Ability to work under pressure in a fast-paced environment, understand how social media channel works.
  • Proficient user of office systems, both customer service specific and windows package.
  • Confident, articulate, multi-tasking, hardworking and passionate.
  • Ability to exceed customer expectations.

    • Working at Binance
    • Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
    • Fast moving, challenging and unique business problems
    • International work environment and flat organisation
    • Great career development opportunities in a growing company
    • Possibility for relocation and international transfers mid-career
    • Competitive salary
    • Flexible working hours, Casual work attire

    This listing expired on Nov 11. Applications are no longer accepted.

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