Customer Support / Help Desk

About the Role

As a Customer Support and Help Desk agent you will maintain positive relationships while dealing directly with clients and members of a tech team.

• Enhance functional knowledge of a product over time, and capable of incorporating some sales into their workflow.

• Execute key customer touch points which include answering general questions, helping to sign them up, talking them through various functions, resolving technical issues, and documenting feedback.

• Maintain consistency in going above and beyond to promote an excellent customer experience and raise the bar on company standards and processes.

• Keep abreast with the ever-changing trends within the crypto space and intellectually curious to understand the reason behind the information/data.

Requirements

2 + years of experience in the finance industry and passionate about the web3, crypto, and blockchain space.

• Possess solid knowledge of support techs stack suites such as ZenDesk and PagerDuty

• Diligent multi-tasker with the ability to take on tasks that are not included in the immediate job description as needed, for example, designing collateral like a User-guide, writing support articles, etc.

• Experienced in working with cross-functional teams to design or implement a support system from the ground up.

• Highly organized and very responsive professional capable of prioritizing time and tasks to achieve results and deadlines.

• Not initially, but eventually willing to work odd hours if or when needed to support an international client base.

• A motivated and driven self-starter with the ability to quickly learn and master new tools, technologies, and processes.

• The role is a hybrid position that requires you to come in 2 days a week. Located within NY/NJ area.