Customer Success Specialist, Crypto, Enrolled Agent (EA)

ZenLedger.io helps individual cryptocurrency investors and accountants with their tax filings. We have thousands of customers and have processed over $1B of transactions. We help crypto investors, tax professionals, accountants, and investment professionals with crypto accounting, tax, portfolio management, DeFi, NFTs, yield farming, etc.

We are a venture-backed, 50-person team, established in 2017. Here at Zenledger, we consider ourselves an autonomous organization (i.e. we don't micromanage). We hire awesome & intelligent people, give them difficult problems to solve, and provide the resources they need to solve them!

This is a 100% Remote position. Work from Anywhere. We may have an annual meeting in LA, Seattle, or somewhere else- which we will fly you in for. We will hire from any US timezone. We set schedules monthly and are extremely flexible. However, you must have good availability for shifts during the 9am-9pm Pacific Standard Time window and occasional weekends during peak tax time. Our customers often work on their taxes on the weekends.

• Compensation: $55,000-$65,000
• PTO: Unlimited with manager approval
• Benefits: health, dental, vision. Education stipend. Will purchase a computer for you.

About the Role: Our customers will need help navigating our application, third-party applications like cryptocurrency wallets and exchanges, and some help understanding accounting and tax issues. Customers will need help creating simple spreadsheets or making adjustments to their accounts. In some cases, you may need to help diagnose any errors that may occur in their account and work with other departments to resolve.

We offer support by phone, email, and chat and also schedule video calls with customers to screen share and show them how to get their tax filing in order. We reply during evenings and weekends. We are very polite to our customers, who are often stressed. 98% of our customers are awesome, and they are very appreciative of your help navigating our software in an ever-changing industry.

We are always supportive and respectful to our customers- but we don’t let them walk all over us. We are professionals and we expect to be treated as such. We are constantly trying to learn. You will be taking customer feedback so we can make everyone’s lives easier. Every time you uncover something new or important, raise it to the team to help educate everyone.

You will fit in at Zenledger if you:

• Find creative problem-solving fulfilling and challenging
• Are self-motivated and eager to learn - this industry is always changing, and we all teach each other what we learn daily
• Thrive in a dynamic and collaborative environment and are self-starters
• Adapt quickly and respectfully to changing priorities and customer needs
• Have a clear, professional, and informative communication style

Requirements:

• Previous CS experience
• Ability to interpret IRA regulations for Cryptocurrency Laws as they are updated
• Willing to work PST hours
• Current Enrolled Agent status
• You’re passionate about cryptocurrency and its future
• You listen carefully and can solve problems
• Ability to present ideas in a clean, user-friendly way
• Attention to detail