MO - Associate Product Manager - Direct Hire [Remote]

What We’re Looking For

• 3+ years of industry experience in software development and product management managing projects, preferably with PaaS and SaaS product experience (e.g., Salesforce, ServiceNow).
• Expert in Agile frameworks, software development lifecycle and documentation.
• Experience or desire to learn how to integrate design thinking into Agile and deliver using Lean Product Development methodologies.
• An outcome-oriented approach focused on delivering value to end users backed by measurable, data-driven results.
• Experience working in cross-functional teams using agile methodologies.
• A desire to seek different perspectives, and ask for help when needed.
• Experience developing products that are accessible.
• Experience uncovering client processes, methods, and tools and evolving approaches to align with client expectations.
• Experience turning research synthesis into clear and succinct epics and user stories that development teams can understand.
• Nice to have: experience working with the federal government (VA experience preferred).

COMPANY CONTEXT

MO helps government leaders achieve their mission by designing intuitive and sustainable customer experiences that build trust and improve satisfaction. We use human-centered design to modernize and transform customer and employee experiences. We’re a small team of interdisciplinary creatives with mission, impact, and service to others deeply rooted in our DNA. We’re naive enough to believe we can change the world and bold enough to take the chance to do it.

We combine design thinking with agile delivery methods to drive visionary, human-centered products to market. Our custom solutions range in size from completely revamping an entire application to refreshing small pieces of a larger product. Everyone at MO directly impacts the direction and success of the company, and we own our roles. We value integrity, curiosity, and courage, and we operate collaboratively and with accountability while consistently challenging each other in the pursuit of excellence. At MO, we delight in creating one-of-a-kind products and experiences. Your imagination is the only limit on what you can do here!

THE PROJECT CONTEXT

We are looking for two Associate Product Managers to partner with a Program Manager, Product Owner, Design Lead, and Solution Architect to lead and direct multi-disciplinary teams through the HCD process for our client in the U.S. Department of Veterans Affairs (VA). In this position, you will be working in a small, cross-functional team of researchers, designers, product managers, and solution architects to understand and synthesize customer needs, strategize improved service delivery, and design innovative solutions built on SaaS and PaaS products for VA employees inside various Program Offices of the Veterans Business Administration (e.g., Education, Home Loans, Vocational Rehab, Claims, etc.).

Our first challenge kicks off with imagining a simple, automated future for the Office of Financial Management, including defining and developing a customer-focused workflow management solution using Salesforce. As a part of this team, you will also contribute to the culture, process, and visioning of our growing design capabilities. If you have experience integrating human centered design practices into the deployment of impactful, scalable digital services we’d love to hear from you.