Senior Customer Success Manager

As a Customer Success Manager you will report to the Chief Revenue officer and your primary responsibilities will include:

• You will manage the end-to-end business relationship with our clients and partners as they build, integrate, and launch using Chain’s products
• You will have the opportunity to shape what the customer success function looks like to our customers, and work closely with technical solutions engineers to ensure a seamless launch.
• You will work closely with our product and engineering teams to facilitate success and feedback from customers and be a constant internal advocate for our customers, ensuring an exceptional experience throughout their lifecycle.
• As Customer Success Manager, you will be completely accountable for the successful onboarding and launch of self-service Chain customers at scale. This includes building scalable processes and systems to ensure the successful launch of every customer’s integration onto Chain’s products. You will also develop ways to capture customer requests and feedback, then providing those to the wider Chain team, including Product and Engineering.

Key Requirements

• At least +4 years in customer support, customer engagement or community initiatives in a B2C or B2B2C environment
• Experience working directly with a diverse range / segment of customers at scale
• Previously held full relationship/customer lifetime value accountability
• Exceptional communication skills, with a positive and practical approach
• Passion for building,
• Proven ability to manage and execute business strategies and plans globally
• Bonus: Crypto or blockchain work experience