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Posted May 18, 2023
Binance

Customer Service Specialist - Thai

Binance
Remote - Thailand, Bangkok Remote Full Time

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to...

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Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

This advertisement is for a role with Gulf Binance.

Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.

Support will be in Thai, applicants need to speak both languages.

Responsibilities

  • Handle high volume live chat and other online tools
  • Provide accurate, valid and comprehensive information
  • Follow communication procedures, guidelines, and policies
  • Support other business units with customer liaison, accurately document customer requests
  • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
  • Go the extra mile to engage customers
  • Handle back office tickets, and provide 7*24h online enquiries and email replies services to customers
  • Handle customer enquiries, advice and suggestions via chat or online tools
  • Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation
  • Handle customer complaints, any special cases or ad hoc tasks
  • Conduct quality assurance audits on customer interactions to ensure adherence to our quality standards
  • Provide feedback and coaching to team members to improve their performance.

Requirements

  • Bachelor degree or above
  • Proficient in English and Thai with clear and logical communication in the language
  • Minimum 1 year experience in customer service, preferably in finance or E-commerce industry
  • Quality assurance in a contact centre environment experience is a plus
  • High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit
  • Ability to work under pressure, strong communication skills and exceed beyond expectation
  • Passionate for customer service industry and can accept to work under different work shifts, including night shift
  • Positive about the crypto industry.
Working at Binance
• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
• Fast moving, challenging and unique business problems
• International work environment and flat organisation
• Great career development opportunities in a growing company
• Possibility for relocation and international transfers mid-career
• Competitive salary
• Flexible working hours, Casual work attire

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This listing expired on Jun 21. Applications are no longer accepted.

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