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Posted December 30, 2023
Luxor Technology

Forward Deployed Engineer - Firmware Specialist

Luxor Technology
Remote Worldwide Remote Full Time

Company Background Luxor is a global leader in Bitcoin mining solutions, offering a suite of services such as a Mining Pool, ASIC firmware via LuxOS,...

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Company Background
Luxor is a global leader in Bitcoin mining solutions, offering a suite of services such as a Mining Pool, ASIC firmware via LuxOS, an ASIC brokerage desk, Hashrate Derivatives markets, and a cutting-edge data platform, Hashrate Index.

Role Overview
This is a fully remote position with occasional travel requirements, reporting directly to the Business Development Lead and Product Manager for firmware. The role involves hands-on technical work and customer interaction to ensure the effective implementation and optimization of LuxOS.

Responsibilities

  • Provide technical guidance and troubleshooting assistance to customers, ensuring their needs are met in a prompt and professional manner.
  • Develop and maintain detailed documentation related to firmware installation, feature sets, and troubleshooting.
  • Engage with Luxor's APIs to meet client-defined technical requirements.
  • Implement and optimize LuxOS across client fleets, offering specialized knowledge in its functionalities.
  • Collaborate with development and product teams to identify and resolve technical issues.
  • Conduct firmware installations both on-site and remotely during client onboarding.

Requirements

  • Passion for customer service, with an ability to liaise between customers and internal teams to resolve issues.
  • In-depth knowledge of firmware technologies.
  • Proficiency in Python and bash scripting, with experience in navigating Linux terminals.
  • Skill in VPN configuration for remote access and installation.
  • Interest and experience in Bitcoin mining hardware, particularly ASICs.
  • Exceptional communication skills, both written and verbal, with a customer-centric approach.
Luxor is dedicated to fostering an inclusive work environment. We are an Equal Employment Opportunity and Affirmative Action Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, veteran status, or disability.
Note: Luxor does not accept resumes from third-party agencies without a signed agreement.

This listing expired on Feb 10. Applications are no longer accepted.

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