Client Engagement Trading Specialist (100% Remote Role)

This is a fully remote role requiring English fluency. You must be willing to work evenings and weekends.
We’re accepting applicants for our Client Engagement team, which provides first rate customer support to our users and also handles most aspects of payments operations. Our team is one of the best in the industry, and we’re looking for people who can make us better.
For this role, we are looking for candidates who have previous experience in trading customer support or financial customer support.
Many of us work remotely, but we’re in touch with each other constantly. We collaborate to solve tough problems and meet regularly to stay up to date on what’s going on in the company and industry. We have a great community, and many of us have become close friends.

Responsibilities

• Answer clients trading related inquiries and educate them on our services across different support channels
• Diagnose and resolve trading requests internally and externally
• Work with our internal team to optimize, automate, improve processes and procedures
• Become an expert on our platforms and ensure support information is up to date internally and client facing
• Periodically utilizing e-mail, responding to 20 to 150 client concerns regarding trading (explaining margin, answering questions about order execution), digital asset transfers (looking at block explorers, answering questions about bitcoin transactions), and other trading questions on daily basis

Requirements

• Strong written English communication skills
• Strong desire to learn in a fast paced industry
• Previous experience in financial services, mathematics, crypto, trading or customer support
• Security and privacy focused
• Crypto trading experience, preferably on multiple platforms
• High output -- metrics-based experience is helpful
• Able to make quick decisions autonomously
• Detail oriented
• Loves helping people
• Willing to work weekends

Nice to haves

• Experience with API a major plus
• Fluency in other languages
• Previous remote work experience

About Kraken

Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. Founded in 2011 and with over 4 million clients, Kraken is one of the world's largest, most successful bitcoin exchanges and we're growing faster than ever. Our range of successful products are playing an important role in the mainstream adoption of crypto assets. We attract people who constantly push themselves to think differently and chart exciting new paths in a rapidly growing industry. Kraken is a diverse group of dreamers and doers who see value in being radically transparent. Let's change the way the world thinks about money! Join the revolution!