Technical Support Engineer (Remote OK)

As a Technical Support Engineer, you’ll act as the initial point of contact for all bug and system related concerns from clients, resolve common technical issues, and actively update training and support material.

Ideally, you have 1-3 years of experience in a customer-focused position involving technical knowledge of a company's products and services in a fast paced environment. But like so many technical support engineers before you, you must lean into the friction and help this technology to find a path forward.

What you’ll bring to the team

Strong experience in:

• Analyzing, troubleshooting, and diagnosing software problems
• Assisting clients through help desk software, such as Zendesk/Freshdesk/Jira in addition to other remote access desktop programs
• Organizing and writing documentation pertaining to common issues and instructional guides for software

Understanding of:

• Cryptocurrency and or blockchain networks
• GCP, AWS, and tooling provided for Virtual Machines
• Javascript, Typescript, Java, Python or other programming languages
• Web3, RPC, Websockets, Big Data solutions

What you’ll get

• Competitive compensation, stock options, and fully paid medical, dental, and vision insurance
• Flexible vacation and 11 paid holidays
• An opportunity to put a dent in the universe