Desktop Systems Engineer

Our Systems and Mobile Platforms team is the front line of support for all users across the firm. We work with a wide range of the best technology available - - and we get to test, configure and deploy it all in an environment that continually challenges us and demands that we learn new things daily. The pace is fast but we also obsess about leaving no stone unturned when there is a problem to be solved. We believe in healthy debate, creative and collaborative problem solving and active knowledge sharing. Strong technical aptitude and a passion for technology are critical for success in the Desktop Systems Engineer role but initiative, strong analytics and drive are equally important.

What you’ll be doing:

• Providing end user support to employees in Chicago corporate office and exchange floors
• Building, configuring and upgrading workstations, laptops and mobile devices
• Troubleshooting, maintenance and upgrades of desktop managed servers
• Executing user desk moves, adds and changes
• User provisioning (user accounts, mobile devices, VPN, directory permissions)
• Providing support for conference room technologies
• Providing support for telecommunications technologies
• Automation of repetitive system administration tasks
• Evaluating and recommending new hardware and software technologies or solutions
• Documenting support processes

What we’re looking for in this role:

• Previous technical support experience, ideally 1+ years supporting desktops, mobile devices and networks in a corporate or consulting environment
• Strong experience supporting Windows 7 and higher
• Previous experience supporting Microsoft Office
• Proven track record of excellent customer service
• Passionate about technology
• Highly motivated, self-starter who is eager to grow within our organization
• Ability to manage projects independently
• Previous mobile device management experience

Nice to have:

• Previous Mac OS or Linux support experience
• Previous Windows Server and Active Directory support experience
• Scripting or low level programming experience
• SCCM/SMS and MDT experience

About

Cumberland - a DRW Company is the cryptoasset arm of DRW, established in 2014 after early interest in cryptoassets and their underlying technology. Today, Cumberland is a global leader in cryptoassets, uniquely positioned between the traditional financial markets and the cryptoasset ecosystem. From our offices in Chicago, London and Singapore, we provide 24-hour access to a wide array of cryptoassets while helping the crypto ecosystem grow and evolve in a responsible, sustainable way.