Desktop Support Engineer (APAC)

As a Desktop Engineer, you’ll be a part of a team that manages and maintains our cloud-based systems & services while providing end user support to our growing, global team. You will work closely with our security, infrastructure, & people operations teams on a daily basis.

This is a hybrid remote position and will require you to work Asia hours.

Responsibilities:

• Provide end user support to our remote employee population while managing incoming requests via our ticketing system
• Provide front-line IT support to employees tickets, and chats
• Support cloud and SaaS applications, including G Suite for Enterprise, Office 365, and various internal systems
• Stay up to date on application enhancements and upgrades, and ensure the health of applications and integrations
• Knowledge of best practices around data security and providing guidance to our users that encourages safe collaboration at BlockFi
• Troubleshooting technical issues across Mac OS & Windows Operating Systems, internal & external applications, and hardware
• Provide a white-glove support experience: assist your co-workers with application support, system troubleshooting and procurement requests.
• Be proactive in identifying and improving processes, procedures and documentation.
• Manage systems access for end users
• Work closely with People Operations for new-hire onboarding, equipment set-up, permissions, etc.
• Provide top-tier onboarding experience for new employees.

About You:

• Experience providing industry leading technical support and customer service
• 2+ years of IT, Desktop Support or IT administration experience
• Customer service oriented - friendly and reassuring demeanor
• Strong troubleshooting and critical thinking skills
• Excellent communication skills both written and verbal
• Experience troubleshooting hardware and software problems with Apple products, including desktop and laptop hardware
• Must have experience troubleshooting common network issues in a corporate network environment
• Experience supporting Cloud and SaaS Applications and SSO: G-Suite including Gmail, Calendaring, Drive, Sites, and Groups, Linux Environments, and AWS.
• In depth knowledge of and the ability to perform advanced troubleshooting on Mac OS, Windows 7,8 & 10
• Basic understanding of endpoint management and MDM technologies across Mac, PC, iOS, and Android environments
• Scripting languages such as Python, Bash is a plus
• Strong ability to dive into the unknown and create clarity amid chaos.
• Proven ability to work independently with minimal supervision; must be a self-motivated self-starter that can initiate ideas

Why BlockFi?

BlockFi has experienced incredible growth since our launch in August 2017. From raising over $75MM in debt and equity capital to helping thousands of clients (and growing!) do more with their crypto assets, we have established a dominant position as the debt and credit crypto market leader in the US. As we expand our product suite and geographic footprint, our addressable market will grow exponentially.

BlockFi’s leadership team has decades of experience in the traditional financial services and banking world, and we take a conservative approach to regulation that will position us well for sustainable long-term growth and expansion.

Our team is comprised of highly motivated professionals from diverse backgrounds. We are aiming to become the leading lender in crypto and are poised to redefine the global financial ecosystem for the better. In addition:

• BlockFi is one of the first companies to ever offer crypto-backed loans and the only company whose founding team has an institutional understanding of the debt capital markets and regulatory landscape in the U.S.
• $4.3MM of seed funding and $50MM in capital for funding loans
• $48 MM of Series A and B funding led by Valar Ventures with participation from Susquehanna, Winklevoss Capital, Fidelity, Galaxy Digital, Akuna Capital, and Morgan Creek
• We are moving quickly and have already deployed substantial capital into the space, proving our ability to execute and capture customer demand

We offer

• Competitive salary
• Unlimited vacation / sick days
• Employer paid health coverage (vision, dental, 401K)
• Work alongside an enthusiastic, collegial, and driven team in a highly meritocratic environment
• Weekly lunch, office snacks and coffee