Customer Service Specialist (English)

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Responsibilities

• Handle back-office tickets, and provide 7*24H online enquiries and email replies services to customers
• Handle customer enquiries, advice and suggestions via email or online live chat
• Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation
• Handle customer complaints, escalate any special cases or work on ad-hoc tasks

Requirements

• College degree/diploma or above
• Excellent English communication skill, candidates should hold relevant language level certificate
• Minimum 1 year experience in customer service, preferably in finance or E-commerce industry; outstanding new graduates are also welcomed to apply
• High level of honesty and integrity; proactive and meticulous; a good sense of responsibility and teamwork spiritAbility to work under pressure in a fast-paced environment; strong communication skills and exceed beyond expectation
• Passionate about customer service industry and can accept to work under different work shifts, including night shift

Conditions

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
• Fast moving, challenging and unique business problems
• International work environment and flat organisation
• Great career development opportunities in a growing company
• Possibility for relocation and international transfers mid-career
• Competitive salary
• Flexible working hours, Casual work attire

Please note, all positions at Binance require relevant experience. Applications without required experience will not be considered.

About Binance

Binance Exchange is the leading crypto exchange by trading volume and users, with customers in over 180 countries and regions. Capable of processing more than 1.4 million orders per second, Binance is one of the fastest trading platforms in the world. The platform focuses on security, robustness, and execution speed—attracting enthusiasts and professional traders alike.