Customer Success Manager, Federal

Our Customer Success team is insatiably curious and adept at problem-solving. We use data and domain expertise to navigate the customer-journey, helping each stakeholder define and achieve success. We’re also extremely collaborative and work with cross-functionally to share the insights we learn from our customers.

The Customer Success Manager responsible for our US Government business is passionate about the customer’s mission and ensuring their success. We measure ourselves by things like user adoption, retention, and overall satisfaction.

Within a year you are successful if…

• You’ve directly contributed to increasing the net retention of our most important federal customers
• You can confidently answer advanced product usage and technical questions related to data and investigations across our product suite
• Our biggest customers in the US federal government trust and rely on you to help them achieve their goals
• You have high credibility internally and are a sought-after resource for specific customers and product initiatives
• The Customer Success team is more efficient and scalable thanks to your input on how to automate, simplify, and improve our daily workflows

A background like this helps:

• Technical support experience on a digital or software product catering to US Government customers
• Prior working experience in the forensic or investigations space
• Emotional intelligence and an empathetic propensity to read between the lines and understand what the customer is saying (and what they mean)

At Chainalysis, we help government agencies, cryptocurrency businesses, and financial institutions track and investigate illicit activity on the blockchain, allowing them to engage confidently with cryptocurrency. We take care of our people with great benefits, professional development opportunities, and fun.

You belong here.

At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. Some of the ways we’re ensuring we keep learning are an internal Diversity Committee, Days of Reflection throughout the year including International Women’s Day, Juneteenth, Harvey Milk Day, and International Migrant’s Day, and a commitment to continue revisiting and reevaluating our diversity culture.

We encourage applicants across any race, ethnicity, gender/gender expression, age, religion, ability, experience and more. Additionally, if you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here. We can’t wait to meet you.

Applying from the EU? Please review our Candidate GDPR Notice.