Customer Support Associate, Nifty Gateway

At Nifty Gateway, our CS Associates work alongside the brightest minds in a fast-paced and evolving industry. Together we are setting the standard for what empathetic service looks like in the emerging crypto / NFT field.

They ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.We are looking for a brilliant, self-motivated, personable hands-on individual who is hungry and eager to learn. The ideal candidate is a highly organized, detail-oriented, self-starter with the desire to make an immediate impact and the ability to work through the unexpected. They are excited for a unique opportunity to make a real impact in an exciting and growing company.

This position is full-time in Singapore.

Responsibilities:

• Build out scripts and tech solutions that solve Customer Support problems in a scalable way.
• Identify and assess customers’ needs to achieve resolution
• Triage tickets to the appropriate internal departments and working with them to resolve the issue
• Work with interdisciplinary teams (i.e. Tech, Security, Marketing, Production), escalating issues and collaborating with appropriate parties to establish protocol on new processes
• Create process enhancements and efficiencies, and manage any projects to completion
• Provide periodic on-call support coverage for customer issues outside of business hours
• Possible occasional weekend coverage with flexibility during the week

Qualifications:

• 1-4 years in a customer support capacity or equivalent
• Confident verbal communication and polished written communication
• Experience and comfort with solving complex problems from end-to-end
• Comfort with flexible hours, including weekends, for comprehensive support coverage

Preferred Qualifications:

• Experience working in Zendesk
• Experience in DT2 or tech industries
• Familiarity with Cryptocurrencies/NFTs
• Interest in art

It Pays to Work Here

We take a holistic approach to compensation at Gemini, which includes:

• Competitive Compensation and Profit-Sharing Equity
• Flexible vacation policy
• Retirement Plan Matching
• Generous Parental leave
• Comprehensive health plans
• Training and professional development

At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace and affirmative action employer. If you have a specific need that requires accommodation, please let a member of the People Team know.