Compliance Operations Manager

We are looking for a Compliance Operations Manager to join our rapidly growing team. You will be in charge of managing and growing the team responsible for executing on Compliance day-to-day operations which include transaction monitoring, customer due diligence, and managing Compliance risk across Paxos’ business lines. The Paxos Compliance Team supports many key functions for our business and customers. This international group is responsible for everything from customer Onboarding and support, to managing daily transactions and processes across multiple products, to working with various stakeholder groups across the business. This role will also be responsible for partnering with the Director of Compliance and helping to drive compliance initiatives with regards to our regulatory obligations. In addition to managing daily operations, the Compliance Manager will need to be a strong player / coach who can get into the weeds when necessary and also operate with a strategic mindset. Hands on management of a team is critical. This is a manager role that will have a direct, and measurable, impact on Paxos’ growth.

What you will do:

• Manage and grow a team of Compliance Associates. Identify key skills areas for the business and implement plans to hire and train up phenomenal SMEs.
• Analyze existing Compliance operational processes across all of our products and identify areas of improvement. Execute on improvement plans as we scale.
• Build best-in-class Compliance program processes, identify key risk indicators, and regularly report on progress across the business.
• Work closely with our technology group around product launches; ensuring that the appropriate operational and risk controls are defined, tested, and documented before go-live
• Ensure department procedure documents are accurate, robust and up-to-date. Train team members and Company stakeholders as appropriate
• Partner with the Recruiting Team to find and hire great people
• Act as a brand ambassador to both candidates and potential partners
• Support and drive continuous improvement for staff, processes and procedures; applies lesson-learned from previous experiences and assignments
• Communicate with confidence and create a credible impression internally and externally ensuring that information presented is accurate and high-caliber
• Coordinate and partner with the Legal, Product, Operations, and Customer Success teams on the development, implementation and maintenance of their respective department or business area's procedures and internal controls.

What you need to have:

• 4-6 years of prior experience in leading operation teams within Compliance, FinTech, Financial Services, or Audit
• Deep understanding of BSA / AML, Sanctions, CDD / EDD, AML Transaction Monitoring and Reporting
• Understanding of process automation. You can identify areas of inefficiency and ideally suggest existing software or internal product enhancements that can make processes faster and more reliable
• Excellent communication skills, both written and verbal
• Excellent partnership and stakeholder management skills

Paxos is an equal opportunity employer. It does not discriminate on the basis of sex, age, color, race, religion, marital status, national origin, ancestry, sexual orientation, physical and mental disability, medical condition, genetic information, veteran status or any other basis protected by federal, state or local law.