Customer Success Manager

BitGo is the leader in digital asset financial services, providing institutional investors with liquidity, custody, and security solutions. In 2020, BitGo launched Prime Trading and Lending, as well as BitGo Portfolio and Tax, providing clients with a full-stack solution for digital assets. In 2018, it launched BitGo Trust Company, the first qualified custodian purpose-built for storing digital assets. BitGo processes over 20% of all global Bitcoin transactions, and supports over 250 coins and tokens. BitGo’s customer base includes the world's largest cryptocurrency exchanges and institutional investors and spans more than 50 countries. BitGo is backed by Goldman Sachs, Craft Ventures, Digital Currency Group, DRW, Galaxy Digital Ventures, Redpoint Ventures, and Valor Equity Partners.

We are growing our Customer Success teams in the United States, Singapore, London, and Berlin.

Responsibilities:

• Showcase the value of BitGo and ensure customer happiness and engagement
• Collaborate with notable institutional clients and fast-growing crypto platform providers, serve as a trusted advisor
• Demonstrate knowledge of products and services to enthusiastically provide support and mentorship
• Work cross-functionally with Product, Engineering, Technical Support, and Sales to optimize usage, collect product feedback, and present solutions to help customers solve their challenges using BitGo
• Team up with our Solutions Engineering through the onboarding to ensure the successful activation of new accounts
• Partner with the Sales team throughout the customer lifecycle to prevent churn and ensure renewals

Skills & Experience:

• Experience with hands-on account management or customer success management in the technology or finance sectors
• Strong desire to learn, curiosity to understand how things work
• Motivation to be a champion of customers and represent their voice with empathy
• Entrepreneurial approach to owning responsibilities with strong accountability to delivering outcomes
• Ability to handle conflicting priorities, creative problem solving skills
• Strong written and verbal communication skills
• Experience in the cryptocurrency trading, custody space preferred

Why Join BitGo?

Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world’s financial markets.

Here are some of the benefits of working at BitGo:

• Competitive base salary, bonus and stock options
• 100% company paid health insurance for employee, partner and dependents
• Up to 5% 401k company match
• Paid parental leave, paid vacation
• Free custom lunches, dinners and snacks
• Computer equipment and workplace furniture to suit your needs
• Great colleagues and inspiring startup environment
• Benefits may vary based on location

Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you’ll be able to look back and say you were part of the team that transformed investing.