Product Manager, Client Identity & Authentication

This role will be responsible for all user journeys, features and experiences for establishing, using and managing identity credentials for the purpose of accessing BlockFi client services, and self-service management of account security.

At BlockFi, our number one objective is to reliably deliver products that meet the needs of the business and our clients. Our team is largely remote, working across timezones and prides itself on being solutions-focused.

We want to work with people who are humble enough to recognize they don’t know everything and curious enough to ask questions. People who like to get things done and have a talent to unblock tasks while building deep organizational relationships along the way. Some of the specific characteristics we look for include:

• A people-first approach to leadership
• A strong technical background
• Ability to work independently and make decisions with minimal supervision
• Excellent communication skills, including the ability to build relationships

If this description fits you, we'd love to hear from you!

Responsibilities

• Work collaboratively across businesses / functional areas to define, sequence, and execute the roadmap for identity management and account security features.
• Lead client experience definition across our platform, both web and mobile.
• Identify measurable business outcomes and build the reporting and analytics to measure success.
• Support the development of strategy and initiatives involving federated, centralized and decentralized Digital Identity opportunities.
• Actively monitor the identity space and competitors to ensure BlockFi provides a secure, best in class experience.

About You

• 7+ years of product management experience with 3+ years of experience in an identity management or similar product role developing multi-year, enterprise strategy for identity management and fraud / risk management capabilities.
• Versed in defining user journeys and collaborating deeply with design and analytics to drive client research and discovery to deliver best-in-class client experiences.
• Fintech experience is desirable.
• Excellent spoken and written communication skills (English).
• Able to work independently while maintaining transparency and collaboration with a larger team.
• Maintain composure and tact under pressure.
• Ability to multitask and to manage multiple priorities across multiple teams that are geographically dispersed.

Why BlockFi?

BlockFi has experienced incredible growth since our launch in August 2017. From raising over $100MM in debt and equity capital to helping thousands of clients (and growing!) do more with their crypto assets, we have established a dominant position as the debt and credit crypto market leader in the U.S. As we expand our product suite and geographic footprint, our addressable market will grow exponentially.

BlockFi's leadership team has decades of experience in the traditional financial services and banking world, and we take a conservative approach to regulation that will position us well for sustainable long-term growth and expansion.

Our team is comprised of highly motivated professionals from diverse backgrounds. We are aiming to become the leading lender in crypto and are poised to redefine the global financial ecosystem for the better. In addition:

• BlockFi is one of the first companies to ever offer crypto-backed loans and the only company whose founding team has an institutional understanding of the debt capital markets and regulatory landscape in the U.S.
• $4.3MM of seed funding and $50MM in capital for funding loans
• $100 MM of Series A, B, and C funding led by Valar Ventures with participation from Susquehanna, Winklevoss Capital, Fidelity, Galaxy Digital, Akuna Capital, and Morgan Creek
• We are moving quickly and have already deployed substantial capital into the space, proving our ability to execute and capture customer demand

We offer

• Competitive salary
• Unlimited vacation / sick days
• Work alongside an enthusiastic, collegial, and driven team in a highly meritocratic environment

Above all, you should enjoy the journey. Our employees are creative, technical, smart, and genuinely like each other. They enjoy the work they do, and so should you!