Customer Support Trainer

We are looking for a startup-minded Customer Support Trainer to join the mighty and growing Customer Support team to better enable us to support users across all our products.

What we'll accomplish together:

• Given our global audience, you must be comfortable with the idea of a flexible schedule to ensure our community is properly served. Namely, this includes working some weekends and holidays on a rotating basis.
• With your expert knowledge of both traditional customer service and community engagement, we will build trainings and materials for our Dapper Labs customer support team.
• You will provide initial and ongoing trainings to include processes, tool updates, and product features.
• We will work to establish a quality assurance process to ensure SLAs are met by agents.
• You will identify gaps in learning through data and contact review.
• We are passionate about our customers, and you will be passionate about agent improvements to enable us to deliver outstanding customer support.

A bit about you:

• Quick learner and inquisitive nature
• 2+ years in a training or customer service lead role essential
• Remote training experience a plus
• Associate's or Bachelor’s degree preferred
• Experience collaborating across various organizations to meet business needs
• Effective written and verbal communication skills
• Demonstrated customer service skill set
• Ability to work in a flexible and agile work environment
• Knowledge and understanding of online B2C support
• Knowledge of cryptocurrency transactions a plus
• Experienced in managing and organizing an online portal of training documents

A little about us:
Dapper Labs is the world’s first blockchain entertainment company. We are the creators of industry leading experiences including CryptoKitties and NBA Top Shot, as well as Dapper Wallet: the simplest way to manage your assets and use the blockchain. In addition, we are the developers behind Flow: a new decentralized blockchain and cryptocurrency developed from the ground up for scalability and ease of use.

Dapper Labs' mission is to make the world a more open, empowering, and enjoyable place through consumer adoption of decentralized technologies. We have raised over $50M from leading VCs including Fred Wilson (USV), Chris Dixon (Andreessen Horowitz) and David Pakman (Venrock) as well as Samsung and Google Ventures. We also have incredible angel investors including top athletes and artists as well as the founders of Dreamworks, Electronic Arts, Zynga, Reddit, AngelList, and Coinbase, among others.