Customer Service Representative (English/Spanish)

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Trust Wallet is Binance’s official crypto wallet. It is a simple mobile application for managing your tokens and coins and allows you to be in full control of your private keys at the same time. Trust Wallet includes a built-in Web3 browser that allows you to explore DApps of the decentralized internet seamlessly and safely. Are you looking to be a part of the most trusted and secure crypto wallet, and contribute in our mission to make crypto more accessible?Trust Wallet is looking for an experienced Customer Support representative to set up and expand our customer support operations.Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time and accurate information. They’re tolerant, empathetic, and intensely communicative. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don’t have enough knowledge to fix the problem.Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.

Responsibilities:

• Handle 7*12H high volume live chat and other online tools.
• Provide accurate, valid and comprehensive information.
• Follow communication procedures, guidelines, and policies.
• Support other business units with customer liaison, accurately document customer requests.
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution.
• Go the extra mile to engage customers.

Requirements:

• College degree or above.
• Advanced English speaker. Multilingual capability is a big plus
• Minimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding new graduates are also welcomed to apply.
• In depth knowledge of the cryptocurrency/blockchain field is highly appreciated
• High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit.
• Ability to work under pressure, strong communication skills and exceed beyond expectation.
• Passionate for customer service industry and can accept to work under different work shifts.

Conditions

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
• Fast moving, challenging and unique business problems
• International work environment and flat organisation
• Great career development opportunities in a growing company
• Possibility for relocation and international transfers mid-career
• Competitive salary
• Flexible working hours, Casual work attire