Customer Support Representative

Bitcoin Depot is looking for a Customer Support Representative to help assist the customer experience of our customers. This work includes: answering phone/tickets/chat inquiries, reviewing customer profiles, assisting with transactions, and compliance related account tasks. Overall you would be helping the customer from creating an account, to verifying the transaction has completed and everything in between.

Core Coverage Hours: Wednesday - Sunday, 8 AM - 5 PM (EST)

Bitcoin Depot is the largest multi-cryptocurrency ATM Networks in the world offering users the ability to buy and sell Bitcoin, Litecoin, and Ethereum instantly at thousands of locations. Our mission is to provide the most secure, convenient, and fastest cryptocurrency transaction. Our vision is to bring cryptocurrency market to the masses.

We are proud to be an Atlanta Journal-Constitution Top Work Place for 2021.

Responsibilities

• Promptly answer calls, tickets, chat inquiries
• Conduct customer interviews
• Process the proper documentation for compliance
• Notify Compliance of Scam victims via designated process and channels
• Upload IDs/Passports
• Approve/Deny Accounts for use based off company KYC policy
• Providing customers with receipts or any other information regarding previous transactions.
• Provide updates on ongoing transactions.
• Report any offline machines to the operations team for troubleshooting.
• Meet KPIs (Key Performance Indicators) set by management.

Qualifications

• 1-3 Years of experience in customer service or call center work.
• General to strong knowledge of cryptocurrency, Bitcoin, and blockchain technology.
• Pleasant attitude and ability to speak to angry customers with calmness and clarity.
• Strong/Stable Internet connection
• Good communication skills, as you will be working with a remote team.
• Punctuality
• Knowledge of Zendesk platform (Preferred)

Benefits

• Competitive Salary
• Generous PTO
• Health benefits offered with a company contribution towards premiums
• Wellness benefits
• 401K Matching
• Revenue Sharing Plan
• Casual dress environment when in office
• Monthly company celebrations
• Advancement opportunities based on results
• Weekly catered lunches
• Premium coffee and tea provided by Buckhead Beans

Bitcoin Depot is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Bitcoin Depot makes hiring decisions based solely on qualifications, merit, and business needs at the time.