Community Support Representative

Energi (NRG) is a next-generation Proof of Stake (PoS) cryptocurrency, combining Ethereum-compatible smart contracts with on-chain governance, a self-funding treasury, and a layer 2 masternode network, enabling powerful DeFi applications.

We are a fully remote company with no fixed headquarters. The team is spread throughout the Americas, Europe, Africa, Asia, and Oceania. With more than 90 contributors, the team forms a well-linked network across a variety of locations, lifestyles, and backgrounds.

Energi's culture is driven by integrity, strategic thinking, leadership, and the shared desire to perform at our peak. While our differences make us adaptable and versatile, it's our shared values that give us the strength and drive to become the cryptocurrency for world consciousness.

What’s in It for You?

• Work flexible hours from anywhere and be part of a team that is driven by strong values and a clear shared vision.
• Directly shape the future of a completely new model for cryptocurrency and blockchain applications.
• Challenge your skills and push your creative limits working with the latest blockchain technologies & systems.
• Play an active role in one of the most significant technological innovations in human history.
• Receive a competitive salary paid in a combination of BTC and NRG.

What we’re looking for

We are looking for a diligent, community-oriented Support Representative to assist our Community Support Team in delivering world-class support to our dedicated community.

To be an ideal candidate, you should have a passion for helping people and be actively involved in the crypto and DeFi space. Previous experience working in customer relations or support is preferred, particularly in a technical support capacity.

What You Will Do

• Monitor support tickets on Zendesk for new requests and follow up on existing ones.
• Communicate directly with community members looking for support and guide them to the correct information.
• Provide a patient, welcoming support experience and cultivate strong relationships with the Energi community.
• Work with other departments to ensure that community members receive up-to-date information.
• Flag any reported bugs or consistent issues for relevant departments.

Essential Requirements

• 2+ years of experience in customer support, tech support, or similar customer relations field
  
• Working knowledge of Linux
• Excellent interpersonal skills
• Diligent time management
• Self-driven with the ability to deliver results with minimal supervision
• Fluent English communicator
• Passionate and up-to-date on the rapidly changing world of blockchain technology
• Values aligned with the Energi culture and values

Nice to Have

• Experience working in a remote team
• Experience working for a crypto or blockchain organization

This role is not open to 3rd party organizations or agencies. Any candidates sent will be considered free of any charges

Energi is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.