Product Operations Manager

As a Product Operations Manager, you will be responsible for building strong connections between teams, creating product insights to identify areas of growth, ensuring a tight product feedback loop and coordinating smooth, high-quality feature launches.

This is a unique, once in a career, opportunity to deliver mass-market financial products & services on a global scale. We are looking for someone who has experience in - and understands the intricacies of - delivering high quality and innovative internet-scale consumer products, across multiple work streams.

WHAT YOU WILL DO:

• Measure, analyse and optimise product performance by collaborating with engineering, customer service, and data science teams to use and manipulate data effectively.
• Scan the horizon for problems before they occur by designing data-driven monitoring and alerting based on usage patterns.
• Drive product growth by deploying the right processes and tools to consolidate, track and analyse customer feedback, enabling the organisation and products to flourish at scale.
• Combine data driven insights with product vision & strategy to introduce new features and improvements to maximize impact and growth.
• Own product launch readiness to ensure operations teams are ready with the information and processes required to support new products such as training, paybooks, documentation, resolutions paths and FAQs.
• Solve problems and simplify complex issues by drilling into details and the technical aspects of our systems and processes to deliver targeted solutions.
• Perform discovery, run experiments and track feedback in order to develop solutions iteratively.
• Serve as a central point of contact for inbound communication from other teams, responding or routing to improve operational efficiency.