Fraud Analyst

We are looking for an experienced Fraud Analyst with an ability to detect fraudulent activity in a fast-paced environment. You will monitor user behavior on a large scale, review real-time transactions, and identify emerging trends in fraud. The Fraud Analyst should be an advocate for our good users, skilled at locating malicious users, and passionate about creating a consistent and positive experience. You will also assist various other trust & safety initiatives, such as handling chargeback investigations, preventing in-game cheating, and other duties as assigned.

Duties and Responsibilities:

• Monitor high volumes of real-time transactions and user behavior
• Investigate suspicious activity, and determine the appropriate actions to apply to an account based on your assessment
• Review chargeback disputes, prepare responses, and monitor dispute results
• Identify emerging trends in fraud and be able to communicate those effectively to management and engineering
• Maintain high accuracy and adhere to committed service level agreements
• Understand the financial impact of fraud and top trending fraud issues in the community
• Cultivate a deep understanding of the product and marketplace, inside and out
• Independently resolve issues that involve complex investigation or research
• Navigate efficiently between third party and internal tools (such as approved SQL database queries) to retrieve data and produce reports
• Stay informed of all site and policy changes as they occur and be able to accurately enforce them
• Handle escalated situations within the community, partnering with the support team to investigate user inquiries and reinstatement requests
• Leverage problem solving skills to resolve issues fairly and consistently

Basic Qualifications:

• 2-3 years experience in fraud prevention or trust & safety
• Excellent judgement making decisions about complex issues, and ability to clearly articulate the reasons that led you to a particular decision
• Flexibility and efficiency in a quick-moving environment
• Ability to locate and analyze subtle patterns within large volumes of user information
• Self-motivated and proactive, with the ability to own multiple responsibilities simultaneously
• Exceptional attention to detail, with experience recording notes/documentation and manually tracking data
• Experience reviewing queued transactions and working within fraud tools
• A high level of curiosity and desire to fix the root cause of an issue - you go above and beyond while reviewing fraud to find more related accounts and come up with creative solutions to prevent them from reoccurring
• Schedule flexibility, including some weekend, evening, and holiday coverage
• A passion for the gaming industry and the desire to create a safe and trustworthy environment for players

Preferred Qualifications:

• Familiarity with SQL and/or data tools (such as Excel, Looker, or BigQuery)
• Experience using fraud tools and ticketing systems
• Experience working in gaming, blockchain, cryptocurrency, and/or online marketplaces