Application Support Engineer (Derivatives Trading Platform), US

Responsibilities

• Ensure maximum uptime for multiple production systems
• Provide level one application production support to internal users for the trading, data processing, and IT operations
• Perform system operation and administration tasks, including checking and monitor multiple systems performance on a daily basis
• Work closely with internal users to investigate and resolve production system issues, and communicate system enhancement /bug fix requirements to multiple engineering team

Requirements

• A strong interest in working in technology and/or financial environments
• 10+ year experience on application support
• 1 year+ experience to support exchange / high frequency / low latency trading system.
• Experience in Database query, Shellscript & basic linux command
• Help in setting up the support model with the team in long term
• Excellent communication and interpersonal skills
• A problem solver with a keen eye for detail
• Provide phone or remote support in the non-office hour in case required
• Experience with third-party IT support ticketing systems is a plus
• Knowledge of Redis, Relational databases and log queries is a plus

Preferred Technical Skills :

• Able to support applications on linux environmen
• Familiar with modern deployments using CI/CD
• Familiar with operations under Linux environment
• Understanding of FIX protocols is a plus
• Understanding of AWS / Kubernetes is a plus

Benefits

• We offer an attractive compensation package working in a cutting-edge field of Fintech.
• Huge responsibilities from Day 1.
• Be the owner of your own learning curve.
• The possibilities are limitless and depend on you
• You get to work in a very dynamic environment and be part of an international team
• You will get to have involvement in developing a brand new product from scratch alongside with a talented team

About Crypto.com

Crypto.com was founded in 2016 on a simple belief: it's a basic human right for everyone to control their money, data and identity. With over 10+ million users on its platform today, Crypto.com provides a powerful alternative to traditional financial services, turning its vision of "cryptocurrency in every wallet" into reality, one customer at a time. Crypto.com is built on a solid foundation of security, privacy and compliance and is the first cryptocurrency company in the world to have CCSS Level 3, ISO27001:2013 and PCI:DSS 3.2.1, Level 1 compliance. Crypto.com is headquartered in Hong Kong with a 2000+ strong team.

For more information, please visit www.crypto.com.