Senior Human Resources Generalist (EMEA)

This is a fully remote role and we will accept applications from: EMEA

We need a Senior HR Generalists who can and will:

• Grind through the daily assigned tasks within our HRIS & inquiries submitted to our KX Service Desk ticketing system, while looking for opportunities for improvement
• Draft policy and procedural documents like a pro
• Function simultaneously as a project manager and subject matter expert for key People Operations work activities as assigned
• Context switch, for example: effortlessly switch between helping an hourly US Employee with a benefits question to partnering with the Managing Director of Regional Operations to open a business entity in a new country
• Prioritize the Krakenite Experience by providing white glove service to all levels of Krakenites across the organization

Over the next two years, you can expect to have achieved the following:

• Revamped legacy processes and procedures to ensure our People Operations function is prepared to support our growing globally distributed workforceLed major, cross-functional transformation projects to level-up the People Operations and HR functions in all regions where we work
• Developed Global and Regional HR policies and employee handbooks
• Ensured that the People Operations procedures are audit and IPO ready
• Developed seamless analytics and reporting, allowing data driven insight to flow freely around the organization
• Designed a plethora of fundamental, low-friction processes with an emphasis on automation

Day to Day Duties & Expectations:

• Promptly and accurately respond to a wide range of Krakenite inquiries daily ensuring that the Krakenite’s experience is world class throughout
• Review all outstanding service desk tickets to ensure they are properly tagged/labeled and meeting SLAs
• Accurately and promptly process various job change transactions within our HRIS while ensuring that the proper approvals are obtained and the required documentation is present & executed
• Interpret, implement, and answer questions related to HR policies and procedures while ensuring consistency and thoughtfully navigating any gray areas
• Regularly and proactively audit personnel files to ensure all required documentation & information is present and up to date
• Manage, investigate, and resolve employee relations issues in partnership with Legal, KX Business Partners, and/or the Employee Relations Manager as needed
• Shepherd managers through the offboarding process including joining involuntary termination meetings and conducting professional exit interviews
• Proactively identify opportunities for improvement across all People Operations work activities and regularly work to enhance processes
• Partner and collaborate with all the sub-functional teams within KX as well as our various company partners: HRIS Enterprise Solutions, Finance (payroll), Legal, IT & Security, Data Protection Officer, Internal Auditor, and more
• Provide back-up support to other People Operations team members as needed

General Expectations

• Quickly become the subject matter expert on People policies and procedures, providing guidance and interpretation to a variety of stakeholders across KX and the Company
• Actively seek to create high quality, easily digestible KX policy and procedural documentation and communication
• Ensure key People initiatives are communicated and carried out effectively
• Utilize Workday (HRIS), HR ticketing system, and others sources of data to create reports or dashboards that will provide workforce insights, enhance decision making, and ensure timely & accurate employee transactions are completed
• Performs other duties as assigned

Requirements:

• Minimum of 3 years experience as an HR Generalist, HR Ops Specialist or equivalent in a high growth company, ideally in the tech industry
• HR experience working with globally distributed, work-from-home teams, as well as international teams of various sizes
• Demonstrated knowledge of US and international employment-related laws, regulations, and compliance requirements
• Experience drafting employee handbooks & legally binding contracts and agreement in a variety of countries & jurisdictions
• Proven ability to tackle HR projects and initiatives, on a global scale, with minimal supervision
• Highly tech-savvy with an appreciation for privacy, security, “crypto values”, sound money, and can get along well with other Krakenites
• Extremely organized with exceptional attention to detail and accuracy
• Proactive problem solver and disciplined self-starter that thrives in an ambiguous environment with ever-changing priorities
• Moderate to advanced Microsoft Excel skills
• Impeccable communication skills both written and verbal
• Workday experience strongly preferred
• Experience supporting the HR function through IPO strongly preferred
• M&A due diligence and integration experience preferred
• Experience with project/task management software (i.e. Jira, Wrike, Asana) is a plus
• Passion for cryptocurrency adoption and personal experience with crypto strongly preferred