Director of Customer Success

As the Director of Customer Success, you lead the effort in promoting our end-to-end platform solutions, with a focus on ensuring successful adoption and value realization for all of our customers. You enjoy the challenge of cross-team collaboration and will work alongside our partnerships, business development and product teams to unify the customer experience. Most importantly, you will own the relationships of our most valuable developer partners.

Requirements

In this role, you will...

• Serve as an expert and trusted advisor of the Forte Platform, Products and Services
• Understand business needs and requirements of our partners and recommend solutions utilizing Forte technologies
• Ensure successful onboarding and measure your success with timely product launches from customers
• Maintain communications with partners to understand the blockchain market trends they are paying attention to and how those translate to opportunities in the Forte ecosystem
• Champion our customers and voice concerns and organize customer feedback to deliver to the appropriate teams
• Partner with functional teams to problem-solve complex business challenges in a highly dynamic, fast-paced environment
• Directly contribute to the success of initiatives that have organization-wide impact, whether it’s enabling operational support for large enterprise partnerships globally, or working with internal business units to drive operational effectiveness.

To be a good fit, you have...

• +8 years supporting customers in an enterprise SaaS business in a success or account management role
• Experience building relationships with a large portfolio of customers (>50)
• Understand software and game development, along with the tools and services in the space
• Experience working with technical and product design teams to gather requirements and communicate them to stakeholders
• An ability to consistently meet timelines, and operate from a sense of urgency, even through ambiguity or changing business needs

Bonus if you also have...

• Experience with the fundamentals of blockchain technology, developer platforms, game design, and / or token economics
• Ability to gain buy-in and influence change, including with executives and challenging audiences
• High-growth or early-stage startup experience
• Experience with enterprise partnerships and/or business development

Benefits

• Competitive compensation
• Remote and/or flexible work arrangements. We believe in bringing on the best people to our team, no matter where they are in the world
• A dynamic startup environment where you will constantly be challenged and exposed to new ideas

About Forte

Headquartered in San Francisco, Forte is developing blockchain technology platforms and products built for the games industry. By tackling hard technology problems behind the scenes, Forte is forging a more collaborative future between game developers, players and creators. The founding team of Forte is comprised of experts in game platform development, game design and publishing from leading companies such as Kabam, GarageGames, Unity, Linden Lab, and Gen.G Esports.