Community Manager

MoonPay builds payments infrastructure for cryptocurrencies. Our on- and off-ramp suite of products provides a seamless experience for converting between fiat and crypto using all major payment methods in over 160 countries. Our mission is to make cryptocurrencies accessible to over a billion people by 2030! 🚀

We are trusted by 250+ leading wallets, websites, and applications. Some of the biggest crypto brands in the world, including Bitcoin.com, Dapper Labs, OpenSea, Argent, ZenGo, Trust Wallet and Spot, rely on our technology. Through these partnerships alone, our products are used by over 5 million users worldwide. 🌎

One of the great things about working at MoonPay is that we are fully remote. Our global team spans 25+ countries, and we pride ourselves on having a connected and inclusive culture that empowers people to do their best work. We give our team autonomy to move fast, innovate and take responsibility. Join us in our mission to build a better financial world!

What you’ll do 👀

• Define and execute MoonPay’s community engagement strategy.
• Set and implement social media and communication campaigns to align with marketing strategies
• Devise and manage contests and other external events.
• Communicate directly with MoonPay users via relevant platforms, forums, and other social media channels to help manage and grow our community.
• Develop programs to identify key influencers and leverage these community members to help evangelize MoonPay for the community.
• Assess the community’s pulse, understand community concerns, and communicate to internal stakeholders.
• Create daily, weekly, and monthly reports capturing a snapshot of overall community health, trending topics and engagement metrics
• Work closely with our copywriter to establish content/copy direction and tone of voice.
• Be prepared to review, proof and copy edit outbound communications to ensure readability and alignment.
• Work with our design team to help design fantastic image & video assets.

Requirements ✅

• 5+ years experience in a community management role. Experience in the crypto space is a plus.
• Community Industry Comprehension: Understands the needs and challenges in the crypto community.
• Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
• Social media experience: Strong understanding of social media services, mechanics, and trends, especially Twitter, Reddit, Discord, Instagram and Facebook.
• Presentation Skills: Ability to present educational content in an engaging and effective way.
• Results Driven: Designs community strategy and tactics around what drives real results for our members and our business.
• Communication: Communication skills and your written English are excellent, and you have the ability to effectively communicate needs and create quality documentation and content for internal and external audiences.
• Analytics and Data-driven: You bring strong analytical skills to monitor and report, identify actionable learnings and to continuously iterate and adapt.
• Strong organizational skills and an independent, self-motivated work style.
• A passion for crypto.

These are ideal but not all required as we know some people (e.g womxn) are less likely to apply for the role unless they are 100% qualified. We promote a diverse, equitable and inclusive culture at MoonPay.

Logistics 🛠

Unfortunately, we are unable to offer visas of any kind at this time!

Our interview process takes place on Google Hangouts and tends to consist of the following stages:

• Recruiter call (30 minutes)
• Initial screen (30-45 minutes)
• Remote take-home task
• Final interview (2 hours)

Please let us know if you require any accommodations for the interview process, and we’ll do our best to provide assistance

Benefits 💰

• Stock options 📈
• Unlimited holidays 🏝
• Home office equipment allowance of $600 USD (or local equivalent) 🪑
• Working in a disruptive and fast-growing industry where the possibilities are endless 🚀
• Fully remote: your life, your way of working 🌎
• Freedom, autonomy and responsibility 💪
• Annual company retreat 🧘‍♀️