Customer Success Manager (m/f/d)

This role will be focused on building and managing customer relationships, ongoing engagements, implementation of projects and onboarding customers. With the key goals of increasing adoption of Substrate/Polkadot and developing high-value initiatives as well as programmes.

Responsibilities:

• Work closely with the partners, business development and services teams to drive technical and commercial success for customers
• Accountable and responsible for activating, onboarding, managing and driving customer engagements
• Being the internal voice of customer and work closely across teams to improve customer journey
• Evaluate and improve tutorials, documentation, demos and other communication collaterals by working closely with our marketing and docs team

Requirements:

• 3+ years of experience in customer success role in the software/technology industry
• Understanding of blockchain ecosystems and commercial acumen
• Strong program management skills and able to address multiple projects in parallel
• Past experience of cultivating and managing relationships with senior corporate executives and start-up founders
• Excellent verbal and written communication skills, as well as the ability to work across internal and external organizations

Nice-to-have:

• Experience and passion for the blockchain, DLT industry
• Experience structuring complex commercial public-private partnerships

Benefits

• Working at Parity means focusing on the stuff that counts: building the most cutting-edge technology for the future web. Our teams enjoy a high degree of trust, freedom, and autonomy to achieve that goal.
• Because we value initiative and learning, we've defined a generous personal budget to attend conferences or skills courses of your own choosing. We think you know what's best for you!
• Parity is a diverse company with people from various countries and we will support you with German language courses where needed.
• Not all of us who collaborate work in the same place. Bringing the team together is something we value a lot, so we regularly go on team retreats.