Technical Support Engineer (Lotus)

This role is focused on either the IPFS Project (ipfs.io), a peer-to-peer network for storing and sharing content-addressed data, or the Filecoin Project (filecoin.io), a decentralized network for storage, with built-in economic incentives and cryptographic proofs to ensure data is stored reliably over time. As a Community Engineer, you will be helping new users, developers, and/or miners become oriented, and clearing hurdles for them to adopt decentralized technologies for their systems.

As a Technical Support Engineer (Lotus) at Protocol Labs you will…

• Onboard new contributors, users, miners, and developers to the community
• Foster a friendly and supportive environment on Slack, Matrix, WeChat and other project forums.
• Address both conceptual and technical troubleshooting questions from community members seeking to run IPFS or Filecoin, design applications, integrate into existing services, operate storage or mining nodes, and more.
• Identify hurdles to user onboarding, and collaborate with the project team to discuss and prioritize related improvements.

You may be a fit for this role if you have...

• Familiarity with peer-to-peer, decentralized, or blockchain technologies.
• A passion for helping others learn.
• Strong written communication skills in short form, medium form, and long form.
• Experience as a developer or researcher on complex technical topics, or with developer relations or developer support.
• Excellent written and verbal communication skills in English.

Bonus points if you have...

• Experience speaking at conferences, developer summits, or virtual events.
• Experience working in or managing open source software communities.