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Posted December 17, 2021
ADDX

Customer Service Executive

ADDX
Singapore Full Time

We are looking for a motivated individual who will be the primary point of contact to follow-up on customer leads to drive new account openings on the...

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We are looking for a motivated individual who will be the primary point of contact to follow-up on customer leads to drive new account openings on the ADDX platform. The ideal candidate has a positive attitude and passion for providing professional customer service while helping to expand the ADDX customer base.


Responsibilities

  • Actively pursue potential customers to assist them through the onboarding process to open accounts via chat, emails, phone calls and digital tools
  • Attend to customer’s inquiries/complaints via Customer Relationship Management Platform/WhatsApp and provide necessary advice/support/resolution in a timely manner
  • Document, track and report all customer interactions via the Customer Relationship Management platform and share with senior leadership to drive business strategy and enhance platform service standards
  • Handle and resolve complex cases by liaising with internal multi-functional team to find out the best possible solutions
  • Gain proficiency and keep up to date on the workings of the platform, to respond promptly to customer enquiries
  • Collaborate closely with Business Development and Business Operations team to ensure improvements in average time from signup to successful account opening

    • Requirements
  • You have 2+ years in a sales/customer service environment
  • You have strong communication and customer service skills
  • You obsess about customers, listen, engage and act for their benefit
  • You are a go-getter, with a high level of honesty and integrity. Proactive and meticulous
  • You possess a high level of patience and empathy to navigate difficult conversations
  • You have a proven record of working in a fast paced, rapidly changing environment
  • Keeping records of calls and good at following up with customers on their queries
  • Familiarity with CRM Systems & Tools is a plus (e.g., SalesForce)

    • Due to our limited capacity, we regret that only shortlisted candidates will be notified.

    Who are we?

    Here at ADDX, we believe in a future where everybody can access financial ecosystems easily, fairly, and safely. That is why we’ve built the world’s first fully regulated platform for digital securities, licensed by the Monetary Authority of Singapore.

    In 2021, we raised USD 50 million in Series A funding led by Japan Investment Corporation and Development Bank of Japan. Among other esteemed investors, we are backed by Singapore Exchange and Heliconia, a subsidiary of Temasek.

    We have gone through a total re-brand and promise this to be an exciting time. An integral part of a fast-growing team enabling investments in unicorns, pre-IPO companies, and hedge funds, your role is to innovate and discover new solutions.

    If you believe in a future of fair financial markets, just like we do, we’ve been waiting for you at ADDX.

    This listing expired on Jan 30. Applications are no longer accepted.

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