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Posted December 18, 2021
Paxos

Customer Success Manager

Paxos
New York, NY, USA Remote Full Time

We are looking for a Customer Success Manager to join our rapidly growing FinTech company. The CSM is responsible for leading the engagement, retention,...

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We are looking for a Customer Success Manager to join our rapidly growing FinTech company. The CSM is responsible for leading the engagement, retention, and growth of our platform customers. You will have to balance commercial, technical, and operational challenges to achieve success. The CSM will support our customers in realizing the value from the Paxos platform and finding ways to grow the partnership.

As a Customer Success Manager, you’ll get to:

  • Manage the day-to-day account activities
  • Steer the client’s priorities and strategy to help ensure their long-term success
  • Discover or create new opportunities to deepen the partnership
  • Coordinate and align multiple stakeholders within the client’s organization and Paxos
  • Develop commercial and technical champions within the client’s organization
  • Support the successful executive stakeholder engagement with these accounts
  • Organize across all functions at Paxos for the successful delivery of existing and new solutions for the customer
  • Partner with the team to establish and maintain an engagement model to scale customer success management
  • Immerse yourself in blockchain technology, cryptocurrency for enterprises and investors, our regulation-first approach, and more

Your experience should include:

  • 5 - 7 years of experience leading complex enterprise technology engagements
  • You will have a track record of influencing internal and external stakeholders through competing priorities, dependencies and tradeoffs

You might also have:

  • Experience leading complex enterprise technology engagements
  • Track record of generating long term commercial results in enterprise accounts
  • Demonstrated ability to learn complex new technologies
  • Comfort working in a fast-paced, ambiguous environment
  • Excellent program management skills
  • Strong written and verbal communication skills
  • Track record of influencing internal and external stakeholders through competing priorities, dependencies and tradeoffs
  • You have comfort working in a tech-driven environment with the ability to coordinate across several stakeholder groups (Engineering, Operations, Compliance, Finance, Marketing, People, Strategic Initiatives-Office of the CEO)

What you’ll love about Paxos:

Paxos has consistently been named as a “Best Place to Work” by BuiltIn and was listed on the 2021 Forbes Fintech 50. All of our employees have significant ownership and impact on our business, as well as benefits like company equity, health insurance, family leave, a $500 quarterly stipend for development, a $500 stipend for home office setup and unlimited PTO. From team product demos and virtual lounge and learns to care packages and an active Slack #shoutouts channel, there are countless opportunities to connect and make your mark. Help us continue to build a new, open financial system from one of our three offices or right from your home!

About

Paxos is on a mission to enable the movement of any asset, any time, in a trustworthy way. Today’s financial infrastructure is archaic, expensive, inefficient and risky - supporting a system that leaves out more people than it lets in. So we’re rebuilding it.

As a regulated blockchain infrastructure company, we use technology to tokenize, custody, trade, and settle assets for enterprise clients like PayPal, Novi, Bank of America, and Interactive Brokers. Paxos is a top-funded blockchain company, with more than $500 million in total funding from leading investors like OakHC/FT, Founders Fund, PayPal Ventures, and Declaration Partners. Together, we empower today’s financial leaders to build a more open, trusted economy.


Learn more:

Our Paxos team is made up of passionate people from all over the world with different perspectives and experiences. If this opportunity excites you, but your experience doesn’t perfectly match the description…apply! Unique voices help us build a more open, trusted economy.

This listing expired on Jan 31. Applications are no longer accepted.

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