Client Engagement Supervisor

Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. In our first decade, Kraken has risen to become one of the largest, most successful and respected crypto exchanges on the planet.

We are changing the way the world thinks about finance and our range of successful products are playing a critical role in the mainstream adoption of crypto assets. We continue to trail-blaze into new territory with the introduction of Kraken Bank, providing a more seamless integration between crypto and the traditional financial system. This makes us the first crypto company (ever) to be awarded a U.S. state banking charter.

Our diverse group of 2,000+ Krakenites are distributed all over the world as part of our 'remote first' culture, united by a shared passion for delighting customers, upholding crypto values and achieving our meaningful mission. We attract people who push themselves to improve, are radically transparent and think differently in order to unlock their potential.

Crypto is a rapidly evolving industry and we’re just getting started. We’re growing fast and you're invited to join the revolution!

The Kraken Client Engagement team is rapidly expanding as we continue to hire world-class talent across our organization. With a global team of dedicated agents supporting our clients’ around the clock, we’re actively scaling our team of Client Engagement Supervisors to help facilitate this growth.

As a CE Supervisor, you will be leading a high-performance team of specialists across different support channels (email, chat, phone) in delivering a 6-Star client experience. With your knowledge of leading great support teams, you will play an instrumental role not only in supporting, growing and upskilling your team, but also in ensuring our clients receive the best possible experience when engaging with Kraken Support.

With a strong understanding of the crypto space, a high degree of technical fluency, and a passion for team-leadership, your role at Kraken will play an important part in our success through delivering world class service and creating Kraken Evangelists.

We’re powered by people from around the world with their own unique and diverse experiences. We value all Krakenites and their talents, contributions, and perspectives, regardless of their background.

As an equal opportunity employer we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Check out all our open roles at https://www.kraken.com/careers.