Senior Account Manager of Topper Partnerships

About Uphold

Uphold is now the fastest-growing private company in the San Francisco Bay Area, according to the San Francisco Business Times Fast Track 100, 2022.Uphold is pursuing a mission to democratize investments and payments for people and companies worldwide. Founded in 2014, the Silicon Valley company today has more than 8 million customers in over 150 countries with an impressive 50x increase in Mobile App downloads during the first quarter of 2020. A bridge between the old and new money systems, Uphold allows people to buy, exchange and send more than 100 currencies, cryptocurrencies, precious metals and equities instantly. An engineering-led company with a social inclusion agenda, Uphold provides a stimulating and challenging home for the brightest and best talent.

Uphold’s unique trading experience - ‘Anything-to-Anything’ - allows customers to trade directly between any supported asset or currency in one step - physical gold to Bitcoin, for example - saving both time and money. Uphold supports financial inclusion by enabling customers virtually anywhere to open an account in less than 5 minutes and to invest with no minimum amounts. Customers can send money to virtually anyone with an email address free of charge. 

To learn more, please visit https://uphold.com

The Opportunity

The Senior Account Manager of Topper Partnerships will be the liaison between Uphold and our Topper Partners. They will be responsible for managing customer relationships to promote our value and services, and working strategically to ensure our accounts are growing and getting maximum possible value from our services.

The Senior Account of Topper Partnerships will develop account plans for high priority accounts to identify activities to grow revenues and maintain a strong relationship, and ensure Topper has the best placement with our partners. . KPIs will be developed in collaboration with the Chief Revenue Officer and an incentive bonus will be paid quarterly based on performance.

This position is ideally located in California, however candidates from Arizona, Colorado, Florida, Chicago or New York may also be considered. 

Responsibilities

• Proactive engagement and immersion into assigned client relationships, initiatives, and culture; including exploration of opportunities to expand and enhance strategic relationships
• Ensure all API and technical integration is properly coordinated
• Provide advisory direction, and recommend improvement solutions in support of continual enhancements in the overall customer experience and value provided to our clients 
• Coordinate and interface point of contact with internal Uphold teams/management on client behalf to ensure consistency of servicing, to resolve escalated issues, facilitate problem solving, clarify issues, and prioritization and alignment of resources to ensure client needs are met
• Analyze data and provide insights to help business and product leaders understand marketplace dynamics, user behaviors, and long-term trends
• Build and maintain strong collaborative relationships across all key internal areas/stakeholders, including development and promotion of standardized best practice processes and services
  
  

Qualifications

• BS/BA in business, marketing, finance or similar
• 2+ years of relevant experience with on & off ramp client relationship/account management, customer service excellence, and/or business operational process improvements and analysis
• Exceptional customer service oriented mindset, confidence, and relationship building acumen
• Self-starter attitude and ability to exercise judgment and solve difficult problems without direct supervision
• Effective strategic vision, oral/written, presentation, and interpersonal communication skills
• Proven problem solving, decision making, analytical, and organizational skills
• Results oriented with the ability to lead and focus efforts of others towards specific outcomes
• Demonstrated ability to inspire, engage, and lead associates and teams collaboratively to implement change management initiatives under complex and demanding timelines

Experience with and ability to analyze, review, and interpret complex information; and to communicate clearly and simply both internally and in client interactions with recommendations

EEOC Employer

Uphold is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class.