Head of Customer Support

Join our tight-knit early-stage remote team that thrives on delighting users and building magical products that improve peoples' lives. As the first full-time customer success specialist on the team, you will be the face of the company to CoinTrackers!

You will:

• Spend the majority of your time interacting with users by email, chat, and occasionally by phone
• Improve our help content, knowledge center and contribute to our online community
• Channel the voice of users to the rest of the company to improve our product
• Collaborate with the whole company from engineering to design to tax to help solve user problems and delight customers

You may enjoy this role if you:

• Enjoy writing
• Are passionate about cryptocurrency
• Like explaining complex topics to people in a simple way
• Can empathize with users and quickly grasp the issues they’re facing
• Love constantly learning about a technical product, even when it’s a little out of your depth
• Thrive in an early-stage startup environment with less stability and more ambiguity
• Work effectively in a remote setting

We are looking for someone who is:

• A cryptocurrency holder
• Clear and proficient in written communication in English
• Empathetic, positive, patient and excited to help users' solves their pain points
• Organized, reliable, independent and productive
• Comfortable with mathematical and financial topics
• Aware of what goes into building and improving a software product

What's it like working at CoinTracker?We are a fully distributed, tight-knit team spread across five countries and seven cities. We have minimal process, and the majority of our time is spent working and collaborating asynchronously through tools like Asana, Intercom, Google Docs, Notion, Slack, and Zoom. We also stay aligned through weekly all hands, weekly goal setting, and daily standups. We aim to empower every individual on the team with full transparency, ownership, autonomy, and clear objectives.
If this sounds exciting, we'd love to hear from you!