Head of Community

We are seeking a seasoned community leader with a passion for building outstanding technical communities to join our marketing team at ZenHub. As the ZenHub Head of Community, you will own our global community development initiatives targeting developers, project managers, product owners, engineering leads, and other key audiences.

Here's what you'll do:

• Develop and execute programs that grow, shape, and empower the ZenHub community.
• Deliver compelling content, campaigns, and collateral to engage and enable a broad community of developers, project managers, product owners, engineering managers, and others across events, content, social media, campaigns, and more.
• Take a structured approach to creating community roles, onboarding new members, and working with internal stakeholders to ensure community members have a powerful and frictionless experience.
• Grow the number of community members that regularly give talks, write great blog posts, and organize meetups about ZenHub.
• Drive outward facing efforts that will grow our base of customers, users, and community members, including representing ZenHub at developer events, conferences, trade shows, and within external communities.
• Foster collaboration, relationships, and partnerships with other communities and organizations.
• Work with product, engineering, and marketing teams on product roadmaps to address community feature requests and needs.
• Moderate Discourse, Slack, social media, and other official channels for community discussions (spam, tag clean-up, etc.)
• Develop, operationalize, and monitor health metrics for community.
• Forecast, measure and report the results of community development initiatives.
• Propose improved ways of operating based on the data.
• Keep community programs up-to-date with competitive analysis and benchmarking.
• Collaborate with marketing team members to ensure that every time ZenHub or something relevant to ZenHub is discussed on social media there is a timely and thoughtful response.
• Over time, build a great team by hiring, training, and motivating an outstanding team to grow the ZenHub community.

Here's what we're after:

• 5-7 years of experience in building and scaling technical communities
• 3-5 years of experience leading developer relations or community engagement programs within the software industry
• Software development capabilities and experience
• Strong public speaking, blogging, and content development
• Excellent spoken and written English
• Analytical and data driven in your approach to building and nurturing communities
• Able to work autonomously, but also thrive in a fast-paced team setting juggling competing priorities
• Comfortable handling complex and sensitive community management situations with humility, good judgment, tact, and humor
• Able to integrate our brand, voice, and messaging into developed content
• Experience with Discourse configuration and administration
• Experience with marketing automation (Hubspot, Marketo), Salesforce, and Google Analytics